Requirements
Minimum one year experience as a Reservations Manager in a 5-star hotel. Must be computer literate with excellent written and oral proficiency in English. Possess strong attention to detail, problem-solving skills, and the ability to handle sensitive situations with discretion and confidence. Willingness to work flexible hours, including weekends and public holidays.
Description
Job description / Role
Job Type
Full Time
Job Location
Ras Al Khaimah, UAE
Nationality
Any Nationality
Salary
Not Specified
Gender
Not Specified
Arabic Fluency
Not Specified
Job Function
Customer Service
Company Industry
Travel, Hotel & Tourism
Company description
Established in 2000 in Turkey, Rixos pioneers the ‘All inclusive, all exclusive’ concept, inviting guests to discover a world of possibilities, with luxurious stays, inclusive of culinary delights from around the globe, live entertainment, daily sports, and fitness activities, sensorial spa and wellness journeys and fun-filled kids and teens activities. Each Rixos property presents a unique experience inspired by local culture, global influences, and our Turkish heritage, all within a setting of unparalleled luxury.
Main duties and responsibilities
Managing staff and ensuring smooth day to day activities for reservation department
Ensuring that quality of reservation is maintained in terms of guest details, rates, payment methods etc.
Planning and using efficient organizational skills to run the daily operation.
Supervising on-the-job and weekly training held by team leader for all staff.
To keep reservations staff informed on all changes or developments within the hotel and the company.
To spot-check reservations made the previous day and check all VIP arrivals
Training, developing, and motivating staff to increase productivity.
To keep department informed of all changes in the customer profile, rates, strategies, promotions and specials.
Maximizing employee productivity and morale within the department and consistently maintain discipline within hotel guidelines and local regulations.
Having a full working knowledge and ability to supervise, train, correct and demonstrate all duties and tasks, in assigned place of work, accordingly to the standards as set.
Assisting to Revenue Manager/ Director of Revenue, for preparing necessary reports, documents, duty roster and for other tasks might be required by management.
Understands and utilizes a consistent approach to selling in order to support the sales team.
Ensures a sales attitude is adopted
Ensures and maintains the security of information relating to customers and personnel in the hotel.
Complies with all company policies and procedures relating to guest services and all systems.
Computer literate with excellent written and oral proficiency
Sound knowledge of English language
Tactful and patient.
Able to communicate clearly and willing to help others
Flexible and diplomatic when dealing with demanding and unreasonable guests
Carry out any other reasonable task (which may not be stated here) as requested.
Assist in task force teams for new openings.
How can you succeed in this role?
Sincerity and transparency
Be proactive and use good judgement when dealing with challenging situations
Act with professionalism and integrity
Be transparent in your motives, methods and expected results
Own mistakes and share your knowledge to prevent a repetition of the same error within your department or division
Conduct business honestly & fairly
Keep sensitive information confidential
Reliability and loyalty
Follow through on commitments
Work well both autonomously and within a team
Display a positive, approachable attitude
Spend time getting to know your fellow employees and our guests
Support each other; we all work within the same hotel and company
Excellence in hospitality
Committed to quality
Committed to exceptional financial results
Be responsible for the bottom line
Committed to the Rixos policies & procedures guide
Strong quality management and innovation concepts
Be committed to exceeding expectations
Never settle for the status quo or mediocre work
Continuously search for areas of improvement
Provide positive, constructive feedback
Qualifications
Minimum one year experience with the same position in a 5 star hotel
Additional information
Willingness to work flexible hours, including weekends, public holidays, and peak operational periods, as required by hotel operations.
Ability to work in a fast-paced, guest-centric luxury environment while maintaining professionalism and service excellence.
Strong attention to detail, problem-solving skills, and the ability to handle sensitive situations with discretion and confidence.
Commitment to upholding brand standards, hotel policies, and applicable health, safety, and quality requirements.
Collaborative mindset with the ability to work effectively across departments to enhance the overall guest experience.
About the Company
A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.
We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.
From luxury to economy and in every corner of the globe, AccorHotels' more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.
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