Requirements
Minimum 5 years of enterprise integration and middleware support experience. Strong knowledge of REST/SOAP APIs, JSON/XML, authentication, certificates and integration monitoring. Experience with MuleSoft, Boomi or an equivalent integration/middleware platform. Practical troubleshooting experience across distributed application environments. Ability to maintain accurate technical specifications and interface documentation. Previous experience with UAE government integrations and shared digital services is preferred.
Description
Job description / Role
Job Type
Full Time
Job Location
Dubai, UAE
Nationality
Any Nationality
Salary
Not Specified
Gender
Not Specified
Arabic Fluency
Not Specified
Job Function
IT - Software & Web Development
Company Industry
Software & Internet Services
Requirements
Key responsibilities
Monitor integration services, APIs, queues, scheduled interfaces and middleware components.
Investigate failed transactions, authentication errors, timeouts, data-mapping issues and interface performance.
Coordinate incident resolution with application, database, network, security and external integration teams.
Support approved configuration changes, certificates, endpoint updates, deployments and release validation.
Maintain interface catalogues, dependency maps, specifications, support runbooks and known-error records.
Support secure API and integration practices, logging, traceability and access controls.
Identify changes that require development or new integration scope and route them through formal approval.
Provide evidence and technical input for root-cause analysis and service reporting.
Internal
Minimum 5 years of enterprise integration and middleware support experience.
Strong knowledge of REST/SOAP APIs, JSON/XML, authentication, certificates and integration monitoring.
Experience with MuleSoft, Boomi or an equivalent integration/middleware platform.
Practical troubleshooting experience across distributed application environments.
Ability to maintain accurate technical specifications and interface documentation.
Preferred profile
Previous experience with UAE government integrations and shared digital services.
Working knowledge of TDRA, government service bus or related federal integration processes.
Experience supporting API gateways and secure inter-entity connectivity.
Expected contribution
Integration incidents are diagnosed and coordinated to resolution with traceable evidence.
Interface documentation and dependencies remain current.
Production changes follow approved security and change-management controls.
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