Requirements
• Monitor integration services, APIs, queues, scheduled interfaces and middleware components. • Investigate failed transactions, authentication errors, timeouts, data-mapping issues and interface performance. • Coordinate incident resolution with application, database, network, security and external integration teams. • Support approved configuration changes, certificates, endpoint updates, deployments and release validation. • Maintain interface catalogues, dependency maps, specifications, support runbooks and known-error records. • Support secure API and integration practices, logging, traceability and access controls. • Identify changes that require development or new integration scope and route them through formal approval. • Provide evidence and technical input for root-cause analysis and service reporting. • Minimum 5 years of enterprise integration and middleware support experience. • Strong knowledge of REST/SOAP APIs, JSON/XML, authentication, certificates and integration monitoring. • Experience with MuleSoft, Boomi or an equivalent integration/middleware platform. • Practical troubleshooting experience across distributed application environments. • Ability to maintain accurate technical specifications and interface documentation.