✨ AI Summary
The Tech Support Engineer will provide technical support and facilitate service staff with technical issues, ensuring compliance with workshop procedures and high-quality service standards. This role involves applying technical standards, cascading them to the support team, and ensuring adherence to service manuals. The engineer will also provide diagnostic tools, conduct technical support for branches, respond to production line issues, and travel as needed. A BSC in Engineering (preferably Automotive) and 0-3 years of experience are required.
Requirements
BSC in Engineering is a must, preferably in Automotive0-3 years of experience in the same fieldStrong technical background
Description
Extend support and adequate facilitation to service staff regarding all technical issues.Ensure that all the technical procedures in the workshop are complied with and adhered to while applying high-quality service standards.Apply the technical standards and performance measures set in the workshop in line with the company's strategic direction and cascade it down to the technical support team and the training manager.Ensure all concerned employees' compliance with technical aspects.Ensure the workshop team complies with the service manual.Support the workshop team in applying the service manual.Support the workshop team in running the skill contest.Provide all branches with diagnostic tools for various models, conduct technical support, and maintain follow-up and maintenance.Extend technical advice for all company departments and branches regarding technical issues.Respond to all technical problems on production lines in all our factories.Be flexible to travel to different destinations – to be mobile – for extended periods.Follow up on workshop process and procedures standardization.