✨ AI Summary
The Welfare Officer will be responsible for managing and implementing employee welfare activities, handling employee complaints, counseling, and grievances. This role involves identifying and addressing employee issues, visiting employee accommodations for welfare activities, and supporting the operations team with disciplinary cases and late leave return cases. The officer will also maintain welfare-related MIS reports, deliver training, and manage induction processes for new arrivals, including attendance and separation reasons.
Key responsibilities include preparing weekly and monthly reports on welfare activities, conducting camp visits, interacting with employees, identifying talents, counseling resigned employees, and organizing employee engagement programs. The role requires proactive efforts in reducing separations and effective resolution of employee complaints within 48 hours, with immediate escalation for critical matters.
Overall responsibility in ensuring welfare activities for employees are effectively managed and implementedHandle employee complaints, counseling and grievanceIdentify and address issues, concerns, root cause of an employee and any matter that needs escalation to the ManagementVisit all Dulsco employee accommodations/camps to conduct welfare related activitiesHandle resignation cases to understand the reason and possibility of retaining a separating employeeProvide support to Operations team in
Requirements
Preferred MSW/ MA Sociology - open to any candidates with a Bachelor degree.
Prior experience in welfare is required
Training multicultural group
Must have valid UAE driving license
Description
Overall responsibility in ensuring welfare activities for employees are effectively managed and implementedHandle employee complaints, counseling and grievanceIdentify and address issues, concerns, root cause of an employee and any matter that needs escalation to the ManagementVisit all Dulsco employee accommodations/camps to conduct welfare related activitiesHandle resignation cases to understand the reason and possibility of retaining a separating employeeProvide support to Operations team in handling late leave return cases and disciplinary casesInitiate disciplinary actions, including recommendations of warning, suspension or terminationMaintain welfare related MIS/Reports/UpdatesDeliver employee welfare related trainingsOther responsibilities as maybe assigned from time to timeTraining and Induction:Follow up with the schedule of new arrivals and organize induction within 48 hours of arrivalMaintain a log of observation during inductionKeep the recruitment team and other support departments informed of these observationsMaintain attendance record and separation reasons of new arrivalsEnsure necessary assistance and care is given to employee who has undergone medical treatment and residing at our accommodations and coordinate with DMC on the sameEngage idle employees through various activities including trainingAccommodation VisitsPrepare a monthly visit scheduleArrange to follow up with the new arrivalsCoordinate with the accommodation and time keepers to meet with employees.Meet with the absentees to understand and motivate to report to work.Prepare follow up programs on the needs analysisReports and PresentationPrepare a weekly report to discuss with the team and line managerPrepare a monthly report to quantum the interactions and effect of the welfare activities.Keep a log of the day to day activities on welfare share point.Separation and exit interviewsCounsel the resigned employees to withdraw resignationFollow up with medical cases in the early repatriationOther ResponsibilitiesIdentify talents and update for internal talent poolOrganize at least 1 employee engagement program per monthKPI Timelines:5 camp visits / weekInteract with at least 50 employees/weekIdentify new TalentsIdentify and Counsel habitual absenteesProactive in reducing separationsParticipate / conduct 1 training and awareness /weekEffective resolution of all employee complaints within 48 hours.Immediate escalation to management for all matters that need intervention to prevent further aggravation.