Description
Job description / Role
Job Type
Full Time
Job Location
Dubai, UAE
Nationality
Any Nationality
Salary
Not Specified
Gender
Not Specified
Arabic Fluency
Not Specified
Job Function
Administration & Secretarial
Company Industry
Property & Real Estate
JLL empowers you to shape a brighter way.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.
Position goals
Assist the Workplace Services Lead in the delivery of services to operate and maintain the property including any designated financial, technical, maintenance, procurement, asset and vendor management.
Develop an understanding of and sound working relationships with key representatives of the client and key suppliers/service providers with whom you operate in support of the site.
Duties and responsibilities
Service delivery: Manage, monitor, and coordinate all soft services to ensure high-quality service delivery, including daily cleaning, meeting services, waste management, security, pest control, landscaping, dining, reception and other related services.
Vendor management: Oversee and manage service providers, contractors, and vendors to ensure adherence to service level agreements, contracts, and quality standards. Conduct regular inspections to assess performance and address any deficiencies.
Budgeting and cost control: Develop and manage the soft services budget, monitor expenses, and identify cost-saving opportunities. Provide regular reports and analysis on expenses to ensure efficient utilization of resources.
Staff management: Train and manage a team of soft services staff, including cleaners, security personnel, landscapers, and other support staff. Set performance targets, provide regular feedback, and conduct performance evaluations.
Compliance and safety: Maintain a safe and compliant working environment by ensuring that all soft services activities adhere to relevant health, safety, and environmental regulations. Develop and implement policies, procedures, and training programs to mitigate risks and improve safety performance.
Stakeholder management: Collaborate with colleagues, users, and other stakeholders to understand their needs and address any service-related issues or concerns. Foster effective communication channels to enhance customer satisfaction.
Continuous improvement: Regularly review and assess soft services operations, identify areas for improvement, and implement innovative solutions and best practices. Stay updated on industry trends, technologies, and emerging practices to enhance service quality and efficiency.
Understand the operational and technical requirements of the elements of the site for which you are responsible. Ensure that current contracts are maintained to provide necessary supplies and services.
Review and spot-check your areas of responsibility to ensure that suppliers/service providers are meeting contractual obligations to the client.
Run the Human Experience and communications program for the site.
Monitor the Work Order system as it affects your area and ensure that rectification works are recorded and actioned in a timely manner.
Routinely test audio visual equipment functionality; communicate necessary maintenance and repair as required.
Ensure the smooth running of meetings and/or events at the site.
Assist with critical out-of-hours issues and participate as a key team member in responses to emergency situations.
Dining services: Overall management of service contractual agreements and smooth operation. Escalate to vendor management if issues arise. Manage dining services including ensuring timely delivery of meals with no delays, regular and periodical meal and service inspections and analysis, ensure enough meal quantities delivered, quality of food is up to agreed levels, no transaction issues (i.e. employee payments for meals are according to menu pricelist). Conduct kitchen and serving audits to ensure vendors comply with health and food safety regulations. Participate in JLL HSE audit of vendors’ service and kitchen.
Health and safety management: Be a site safety single point of contact. Ensure that the site meets all legal, regulatory and client required health, safety and environmental regulations. Lead site operations and maintenance HSE action plans. Ensure contractors adhere to and provide needed match to HSE scope and reporting. Ensure that all JLL staff are working in compliance with health, safety and environmental regulations. Carry out supervisory responsibilities in accordance with client/JLL policies and applicable laws, particularly environmental health and safety.
Provide backup support for the Facilities Manager in times of absence.
Clearly document and communicate all client expectations to the balance of the Workplace Services team.
Work collaboratively with facilities team colleagues both within the account and in the wider JLL network.
Ensure general administrative activities under your control are conducted in a timely and efficient manner.
Assist with any other duties as assigned by the Workplace Services Lead or Senior Account Management on a need-be basis.
Support with invoice collection and process for payment. Follow up on payments.
Administer the following systems:
Facility management standard operating procedures (FM SOPs)
Security system
Catering system if required
Risk management system
Health, safety and environment (HS&E)
Corrigo
JDE
Key performance measures
Uninterrupted site operations
Client satisfaction
Continuously improving service
Employee specifications
Key competencies
Bachelor's degree in facilities management, business administration, hotel business administration or a related field (preferred).
Experience in customer service and hospitality.
Proven experience in managing soft services within a commercial real estate or facilities management context.
Strong knowledge of soft services operations, industry best practices, and relevant regulations.
Excellent leadership and management skills with the ability to inspire and motivate a team.
Outstanding communication, negotiation, and interpersonal skills with the ability to build and maintain effective relationships.
Proficiency in computer applications and systems related to soft services management.
Ability to work effectively under pressure and manage multiple priorities.
In-depth understanding of budgeting and cost control principles.
Certification in facilities management or related field (desirable).
Leadership
Represent JLL by behaving consistently with cultural and company requirements.
Provide services to Procter & Gamble in keeping with P&G’s cultural and company requirements.
Work towards objectives unsupervised.
Be willing to assist and mentor colleagues.
Personal effectiveness
Provide an effective contribution to the team’s delivery.
Contribute via regular feedback to the overall performance of the delivery team.
Work towards individual targets, monitor and manage individual performance.
Decision making
Be able to make difficult decisions and resolve problems or improve operations.
Actively search out opportunities to achieve better or best results and increase the service delivery provided by JLL.
Relationship building
Promote open, constructive, and collaborative relations with superiors, subordinates, peers and clients.
Gain respect of superiors, subordinates, peers, and clients.
Communication
Listen effectively and communicate through actions and example.
Have strong written and oral communication skills.
Note: This job description is intended as a general guide and may be subject to change. Additional responsibilities and duties may be assigned as needed to support the needs of the business.
Location
On-site – Dubai, ARE
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table!
At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.
Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally, the personal information we collect from you is for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with an appropriate level of security and keep it for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.
For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.
Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – please request an accommodation through the appropriate channels.
About the Company
In the Middle East and North Africa, Jones Lang LaSalle is a leading player in its real estate markets including the hospitality sector. The firm has worked in over 22 Middle Eastern and North African countries and over the last year has advised clients on more than $120 billion worth of real estate, hotel and hospitality development.
We continually create value for our clients and partners by challenging conventional thinking and employing innovative investment solutions. The rapid pace of change in the region creates significant opportunities, challenges and complex decisions for investors.
Jones Lang LaSalle is recognized as having leading real estate and hospitality expertise with a leadership team that has held senior positions with some of the largest real estate developers, hospitality companies and corporate groups in the Middle East and internationally.
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