Join our dynamic team to innovate and refine technology operations, impacting the core of our business services.
As a Technology Support Lead within Corporate & Investment Banking Technology’s Cash Equities Production Management team, you will serve in a senior capacity to safeguard the stability, availability, and performance of APAC production services. You will oversee production support for Cash Equities, ensuring resilient application flows and a seamless trader experience across DMA, algorithmic, and high‑frequency trading. Your responsibilities include proactive monitoring, troubleshooting, escalation, and resolution of production incidents; managing safe, reliable releases; leading effective incident and crisis management; and upholding Risk & Controls. You will also mentor the team, promote continuous improvement, and set the standard for operational excellence.
Job responsibilities
- Lead day‑to‑day technical and operational support for Front and Middle Office applications to ensure stability, availability, and performance across APAC, serving as the primary escalation point for critical issues.
- Own support for end‑to‑end trade lifecycle applications (e.g., locates, trade booking, synthetic trade booking), ensuring resilient and well‑controlled operations.
- Build and maintain strong partnerships across Production Management (APAC/global), Business, and Technology stakeholders; communicate status and remediation plans clearly and confidently at senior levels.
- Partner with Application Development (AD) to implement fixes and stability enhancements that reduce operational risk and eliminate manual touches to production; champion SRE/DevOps practices.
- Define, track, and report capacity, resiliency, and reliability metrics; strengthen failover and business continuity (BCP) capabilities and lead DR planning/execution.
- Enhance observability and monitoring for the Prime trading application suite; evolve standard tooling and establish proactive detection and auto‑remediation patterns.
- Manage production incidents end‑to‑end, including rapid triage, stakeholder engagement, vendor coordination, and clear, timely communications from incident through service restoration.
- Lead detailed post‑mortems with AD; document root cause, define preventative actions, and track follow‑ups in ServiceNow for Problem Management to drive recurrence prevention.
- Engage throughout the SDLC to ensure robust non‑functional readiness and smooth onboarding of new applications and features into Production.
- Plan, review, and execute application change releases with Business, AD, and QA to minimize change‑related incidents, including off‑hours/weekend and DR activities as required.
- Uphold firm Risk & Controls standards across incident, change, and problem management; conduct regular stability reviews and act as regional subject‑matter expert for assigned Prime products and applications.
Required qualifications, capabilities, and skills
- Bachelor’s degree in Engineering, Computer Science, Information Technology, or equivalent.
- At least 10 years of experience in Application Development, Production support or technology operations within financial services, with strong exposure to Equities Cash, Derivatives and Prime Trading.
- Excellent SQL and stored procedure skills; experience with Sybase and Oracle.
- Proficiency in Linux/UNIX and strong scripting skills (Perl, Shell); ability to automate routine operational tasks.
- Hands‑on experience with ITRS Geneos and modern observability practices; familiarity with alert tuning and runbook automation.
- Understanding of networking, connectivity, and low‑latency trading environments; ability to diagnose complex, multi‑system issues.
- Strong analysis, problem‑solving, and investigation skills; demonstrated ability to prioritize and perform under pressure with high attention to detail and an ownership/leadership mindset.
- Excellent written and verbal communication skills with the ability to engage senior stakeholders and drive consensus.
- Experience executing processes aligned to the ITIL framework across incident, problem, and change management.
Preferred qualifications, capabilities, and skills
- Experience participating in disaster recovery testing and weekend release activities; prior leadership of DR events is a plus.
- Familiarity with ServiceNow Problem Management workflows and metric‑driven service improvement.
- Experience enhancing monitoring and observability for trading applications, including metric design and dashboarding.
- Exposure to automation and SRE initiatives (e.g., self‑healing, release automation) that reduce manual tasks and improve production stability.
- Working knowledge of one or more general‑purpose programming languages (e.g., Python) and/or infrastructure automation in hybrid/on‑prem and public cloud environments.