Requirements
The Tele Sales Agent will conduct outbound and inbound calls to potential and existing learners in Saudi Arabia, introducing training programs, clarifying details, and closing enrollments. Requires strong communication, customer service, and sales skills, comfort with CRM and call tracking tools, and basic office software. Familiarity with the KSA market is highly preferred.
Description
Company Description E3mel Business Academy is a leading Arabic training provider specializing in practical business and management programs for individuals and companies. The academy collaborates with top Arab trainers to deliver high-quality, application-focused courses supported by accredited certificates. Its offerings are designed to help professionals and organizations develop market-relevant skills and improve performance. E3mel Business Academy serves learners across the region, with structured programs tailored to real business needs. The organization operates under Tax Identification Number 468-688-672.Role Description The Tele Sales Agent (Courses) for the KSA market is a full-time, on-site role based in Cairo. The agent will conduct outbound and inbound calls to potential and existing learners in Saudi Arabia, introducing E3mel Business Academy's training programs and clarifying course details, schedules, and benefits. Daily tasks include qualifying leads, understanding customer needs, presenting suitable course options, handling objections, and closing enrollments. The role also involves maintaining accurate records in the CRM system, following up on inquiries, and ensuring a high level of customer satisfaction. The agent will collaborate with the training and marketing teams to align offers with customer feedback and market trends.QualificationsStrong Communication skills, including clear phone communication and active listening.Customer Service skills to support learners, respond to inquiries, and resolve concerns professionally.Sales skills to qualify leads, present courses effectively, and achieve enrollment targets.Understanding of Insurance or similar service-based products is beneficial for handling consultative sales discussions.Experience in Training or education services, particularly selling courses or learning programs, is an advantage.Fluency in Arabic and good command of English; familiarity with the KSA market is highly preferred.Comfort working with CRM systems, call tracking tools, and basic office software.Ability to work on-site in Cairo, meet performance goals, and collaborate effectively with a diverse team.