Requirements
Candidates should possess strong communication, customer service, and sales skills, including lead qualification, consultative selling, and objection handling. Familiarity with insurance or similar service-based offerings and an understanding of training services are beneficial. Previous telesales or call center experience, proficiency in Arabic (Saudi dialect) and English, and basic CRM knowledge are also advantageous.
Description
Company Description E3mel Business Academy is a leading Arabic-language provider of professional training programs for individuals and companies in business and management fields. The Academy collaborates with top Arab trainers to deliver practical, application-focused courses supported by accredited certifications. Its programs are designed to help learners develop job-ready skills and advance their careers across diverse industries. E3mel Business Academy operates with Tax Identification Number 468-688-672 and continues to expand its reach across regional markets, including Saudi Arabia.Role Description The Tele Sales Agent (Courses) – Saudi Market is a full-time, on-site role based in Qesm El Maadi. The agent will contact prospective and existing learners in the Saudi market by phone, introduce relevant training programs, and clearly explain course benefits, structure, and pricing. Daily responsibilities include managing inbound and outbound calls, qualifying leads, understanding customer needs, and guiding prospects through the enrollment process. The role also involves maintaining accurate records in the CRM system, following up on pending inquiries, and collaborating with the training and marketing teams to meet sales targets. The agent is expected to provide professional customer service, handle objections, and support learners before and after enrollment to ensure a positive experience.QualificationsCandidates should possess strong Communication skills, including clear verbal expression, active listening, and the ability to build rapport with diverse customers.Candidates should possess Customer Service skills focused on responsiveness, problem-solving, and maintaining a professional, supportive attitude throughout the customer journey.Candidates should possess Sales skills, such as lead qualification, consultative selling, objection handling, and closing enrollments for training programs.Candidates should possess familiarity with Insurance or similar service-based offerings, enabling effective explanation of value propositions and terms to customers.Candidates should possess an understanding of Training services, including course structures and learner needs, to recommend suitable programs for the Saudi market.Additional beneficial qualifications include previous telesales or call center experience, proficiency in Arabic (Saudi dialect) and English, basic CRM or call management software knowledge, and a track record of meeting or exceeding sales targets.A diploma or bachelor's degree in Business, Marketing, Management, or a related field is preferred but not mandatory when balanced with strong relevant experience.