Requirements
Requires 3-7 years of experience with B.Tech/Diploma in Telecom/Networking/IT. Must have strong expertise in MPLS, Routing protocols (BGP, OSPF), TCP/IP stack, and SD-WAN architecture. Proficiency in CLI troubleshooting, network logs, packet analysis, QoS, SLA tracking, and redundancy/failover mechanisms is essential. Experience with incident, problem, and change management, along with strong communication and stakeholder management skills, is also required.
Description
Job Title – Data Network L2 Engineer / MPLS / SD-WAN SpecialistCompany – TCS (MEA)Location – Doha, QatarJob type – Full timeAbout Us:Tata Consultancy Services (TCS) is an IT services, consulting and business solutions organization that has been partnering with many of the world's largest businesses in their transformation journeys for over 50 years. TCS offers a consulting-led, cognitive powered, integrated portfolio of business, technology and engineering services and solutions. This is delivered through its unique Location Independent Agile™ delivery model, recognized as a benchmark of excellence in software development.A part of the Tata group, India's largest multinational business group, TCS has over 616,171 of the world's best-trained consultants with 157 nationalities in 53 countries. For more information, visit www.tcs.com and follow TCS news at @TCS_News.Job Description: Key Responsibilities1. Advanced Troubleshooting & Fault IsolationDiagnose complex issues related to:MPLS L3VPN / L2VPN failuresRouting issues (BGP, OSPF, Static routes)SD-WAN overlay/underlay instabilityLatency, jitter, packet lossPerform deep analysis using CLI, logs, and monitoring tools2. Incident Resolution & Service RestorationOwn P1/P2 incidents escalated by L1Restore services within MTTR targetsTroubleshoot:PE/CE connectivity issuesVRF routing problemsTunnel failures (IPSec/SD-WAN)QoS-related degradation3. Routing & Protocol AnalysisHands-on experience in:BGP (peering, route propagation issues)OSPF (neighbourship, LSDB issues)MPLS labels & forwardingIdentify routing loops, flaps, asymmetry4. SD-WAN OperationsTroubleshoot SD-WAN solutions (Viptela, Meraki, Fortinet etc.)Validate:Edge device statusControl connectionsOverlay tunnelsPolicy/config issues5. Root Cause Analysis (RCA)Perform detailed RCA for major incidentsIdentify root causes:Config issuesHardware/software faultISP/backhaul issuesPolicy misconfigurationsProvide Corrective & Preventive Actions (CAPA)6. Change & Implementation SupportValidate and support:Network changesConfig modificationsRouting updatesDevice upgradesEnsure impact assessment and rollback readiness7. Vendor & Stakeholder ManagementCoordinate with:OEMs (Cisco, Juniper, Fortinet, etc.)ISPs / carrier providersManage vendor escalations and TAC cases8. Performance & Stability ImprovementAnalyze recurring incidentsDrive network optimizationRecommend improvements for:Routing stabilityBandwidth optimizationSD-WAN policy tuning9. L1 Support & GovernanceGuide L1 team on troubleshootingImprove SOPs and knowledge baseEnsure quality checks on ticket handlingRequired Technical SkillsStrong expertise in:MPLS (L2/L3 VPN)Routing protocols – BGP, OSPFTCP/IP stackSD-WAN architecture (Viptela/Meraki/Fortinet)Hands-on in:CLI troubleshootingNetwork logs & packet analysisKnowledge of:QoS, SLA trackingRedundancy & failover mechanismsExperience & Qualification3–7 Years experienceB.Tech / Diploma (Telecom / Networking / IT)Certifications:CCNA/CCNP (preferred)SD-WAN certification (added advantage)Key KPIsMTTR reductionRCA quality & timelinessHigh severity incident resolutionRepeat issue reductionChange success rateVendor coordination TATC. Common Competencies (L1 & L2)Strong understanding of:NOC / Service Assurance processesIncident / Problem / Change managementTools:ServiceNow / Remedy / JiraMonitoring tools (NMS/EMS)Soft Skills:Communication (customer & internal)Stakeholder managementAbility to work in 24x7 shifts.Application Deadline: 20-Sep-2026Privacy Note:https://www.tcs.com/connect-with-tcs/privacy-policy