Requirements
Bachelor's degree in Computer Science, Information Technology, or a related field. Minimum of 3 years of experience in a technical support or specialist role. Proficiency in troubleshooting software applications, systems, and networks. Solid understanding of database management and SQL. Experience with software installation, configuration, and upgrade processes. Strong analytical and problem-solving skills. Excellent communication and interpersonal skills with a focus on customer service. Ability to work independently as well as part of a collaborative team environment. Familiarity with Agile methodologies is a plus. Relevant certifications in technology (such as CompTIA, Microsoft, or Cisco) are a plus.
Description
BlackStone eIT, a leader in the technology solutions space, is looking for a dedicated Technical Specialist to join our dynamic team. As a Technical Specialist, you will play a crucial role in providing expert technical support and solutions to our clients, ensuring the smooth operation and maintenance of our software products. This position requires a blend of technical expertise and strong problem-solving skills to meet our clients' diverse needs.Responsibilities Provide technical support to clients, addressing inquiries and resolving issues promptly and efficiently. Collaborate with development teams to identify and troubleshoot software bugs and performance issues. Conduct system installations, configurations, and upgrades as necessary. Develop and maintain detailed documentation on system configurations, processes, and user guides. Assist in training end-users on software functionalities and best practices. Stay up-to-date with product updates and emerging technologies to provide informed recommendations to clients. Participate in project planning and execution to ensure alignment between technical solutions and client needs.