Description
Job Purpose As a Commercial Support Manager, you will play a crucial role in managing sales data, analyzing performance metrics, streamlining sales processes, and providing insights to improve overall sales productivity. The Commercial Support Senior Manager will work closely with cross-functional teams, including Business Development, Marketing & Finance, to ensure alignment and support the achievement of sales goals. Duties & Responsibilities Commercial Support Manage the process of supporting the commercial team in preparing proposals and presentations to ensure accuracy and consistency of information. Supervise the response process for new client inquiries, particularly when the commercial team is unavailable due to meetings or conferences. Ensure the client onboarding process on T-portal runs smoothly, with accurate and verified details. Oversee the contract management process, ensuring effective coordination between legal, clients, and the commercial team. Provide general administrative support to the commercial team as needed. CRM & Data Management Oversee the Commercial Team's collateral on OneDrive, including proposals and presentation templates, and sales enablement materials. Oversee the collection, management, and analysis of Salesforce data to provide actionable insights for decision-making. Maintain and improve CRM systems, ensuring data accuracy and completeness. Generate and distribute regular sales performance reports and dashboards. Performance Analysis and Reporting Report on sales metrics, KPIs, and trends to provide insights and recommendations to sales leadership. Support the development of sales forecasts and assist in setting sales targets. Sales Enablement Collaborate with the commercial team to identify training needs and coordinate the development of training materials and programs. Provide tools and support to the commercial team to enhance productivity and success. Cross-Functional Collaboration Assist the CRO and VP of Growth in partnering with finance to ensure accurate sales forecasting and budgeting. Collaborate with the commercial team to improve customer retention and satisfaction. Technology and Tools Management Evaluate, implement, and manage sales tools and technologies to streamline sales processes such as CRM. Provide training and support for sales tools to ensure effective utilization by the sales team. Process Documentation and Compliance Document and maintain sales processes, policies, and procedures. Ensure compliance with company policies and regulatory requirements related to sales operations. Education, Experience & Qualifications A bachelor’s degree in business management, marketing, or any related field is preferable. 8-10 years of proven experience in sales support or administrative roles. Proficiency in data analysis, reporting, and the use of business intelligence tools. Strong understanding of sales processes, CRM systems, and sales enablement tools. Strong organizational skills and attention to detail. Excellent analytical and problem-solving skills. Ability to multitask and prioritize workload effectively. Excellent verbal and written communication skills. Experience with CRM software (e.g., Salesforce, HubSpot) and sales analytics tools. Excellent level of proficiency with MS Office (Word, Excel, PowerPoint, Outlook). Excellent command of both spoken and written English. Behavioral Competencies Technical Competencies Team Building & Management Conflict Management Time Management Results Orientation Influencing Others Customer Relationship Management Customer Service Proposal Writing Sales Tools Data Analysis