Requirements
Requires a high school diploma or equivalent and previous experience in in-room dining, room service, food and beverage, or a similar hotel role. Must have good knowledge of food and beverage products, excellent verbal and telephone communication skills in English, and basic computer and POS system knowledge. Strong customer service and interpersonal skills with excellent attention to detail and order accuracy are essential.
Description
Job description / Role
Job Type
Full Time
Job Location
Abu Dhabi, UAE
Nationality
Any Nationality
Salary
Not Specified
Gender
Not Specified
Arabic Fluency
Not Specified
Job Function
Customer Service
Company Industry
Travel, Hotel & Tourism
Company description
We are far more than a worldwide leader in hospitality. We welcome you as you are and offer opportunities to find a role and brand that truly match your personality and aspirations. At Ennismore, we are committed to supporting your growth and learning every day, ensuring that your work brings purpose and fulfillment to your life. During your journey with us, you will have the opportunity to explore limitless possibilities, shape your own story, and help us imagine the future of hospitality together.
Rixos Marina Abu Dhabi is a luxury hotel that delivers authentic Turkish hospitality with exceptional service standards. The hotel redefines luxury by offering a unique and unforgettable holiday experience, creating a new meaning for modern hospitality and leisure.
Salaries and benefits
Competitive salary
Duty meals provided: breakfast/lunch/dinner/midnight meal plus coffee breaks
Vacation tickets and benefits provided by the hotel
Medical insurance provided
Job description
Answer in-room dining calls promptly and courteously
Take and accurately record guest food and beverage orders
Confirm room numbers, order details and special requests
Assist guests with menu selections and provide recommendations
Explain menu items, ingredients and available options when required
Enter orders accurately into the POS system
Communicate dietary requirements and allergies to the kitchen team
Coordinate with kitchen and service teams to ensure timely order delivery
Follow up on orders to ensure guest satisfaction
Handle guest inquiries, requests and complaints professionally
Promote additional food and beverage items where appropriate
Maintain accurate order records and guest preferences
Follow hotel service, hygiene and safety standards
Maintain a professional and friendly telephone manner
Qualifications
High school diploma or equivalent
Previous experience in in-room dining, room service, food and beverage or a similar hotel role
Good knowledge of food and beverage products and service standards
Excellent verbal and telephone communication skills
Good English communication skills
Basic computer and POS system knowledge
Strong customer service and interpersonal skills
Excellent attention to detail and order accuracy
Ability to work effectively under pressure in a fast-paced environment
Professional appearance and positive attitude
Ability to work flexible shifts, weekends and public holidays
Additional language skills are an advantage
Foster an inclusive environment where every individual feels valued and respected
Create an environment where colleagues are empowered, supported and recognized
About the Company
A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.
We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.
From luxury to economy and in every corner of the globe, AccorHotels' more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.
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