Description
1. JOB PURPOSE / ROLE:Monitor operational productivity, performance indicators, and reporting activities across Operations to support efficient resource utilization, performance management, and data-driven decision-making.2. AREAS OF RESPONSIBILITY:Policies, Processes & ProceduresImplements approved department policies, processes, procedures and provides instructions to subordinates and monitors their adherence so that work is carried out in a controlled manner relating to SAMA Executions Orders, Instructions and Inquires.Day- to-day operationsImplements the day-to-day operations assigned for the team to ensure compliance with the established standards, SAMA Circulars & Regulation and procedures.Execution Orders and Instructions includes sending payments as per orders, setting up monthly collection garnishments and SAMA letters.Position related accountabilityMonitor productivity, workload, and capacity utilization across Operations.Analyze operational performance trends and identify efficiency improvement opportunities.Prepare management reports, dashboards, and performance scorecards.Monitor operational KPIs, SLAs, and service performance indicators.Support workforce and capacity planning activities through data analysis.Ensure accuracy, consistency, and integrity of operational performance data.Provide insights and recommendations to improve operational effectiveness.Support management reviews through reporting and performance analysis.Continuous ImprovementContributes to the identification of opportunities for continuous improvement of systems, processes and practices taking into account best practice, as Instruction by SAMA, improvement of business processes, cost reduction and productivity improvement.Contributes to the projects related to SAMA Executions Orders, Instructions and Inquires either sponsored by SAMA or by the Bank.Safety, Quality & EnvironmentComplies with all relevant safety, quality and environmental management policies, procedures and controls to ensure a healthy and safe work environment.Related AssignmentsPerforms other related duties or assignments as directed.3. QUALIFICATIONS & EXPERIENCE:Minimum Qualifications:Bachelor's degree in Business Administration or any related disciplineMinimum Experience:4-6 years relevant experience in Banking OperationsLanguage:English: Intermediate