✨ AI Summary
Pexly is seeking a German speaking Customer Support Representative for a full-time, freelance, remote position. The role involves providing customer support via calls, emails, and chats, handling inquiries, complaints, and escalating complex issues. The ideal candidate will have fluent German (C1) and B1 English, along with specific tech requirements including a laptop with Windows 10/11, 6GB RAM, i5 CPU, 256GB SSD, and a headset.
This position offers a competitive compensation structure with a base salary, performance bonuses, and loyalty bonuses for long-term commitment. The company provides training, 20 paid vacation days, and 10 paid sick leaves annually, emphasizing management support and career growth within an international environment.
🎁 Benefits & Perks
Compensation is $800/ month during the probation period (2 months) Compensation is $900 after passing the probation period +300$ KPIs bonus. Loyalty bonus system for a long term work $200-$400-$500-$800-$900-$1200 after 6-12-18-24-30-36 months accordingly. Training will be provided by the company and the client. 20 paid days of vacations, 10 paid days sick leaves per year. Management's attention, support and motivation.
Requirements
Fluent German C1 and B1 English level required. Candidates must have a laptop with Windows 10 or 11, RAM 6GB, CPU i5, SSD 256GB, and a headset with a microphone.
Description
Join our fast-growing company as a German speaking Customer Support RepresentativeFluent German C1 and B1 English level.It is a freelance, remote and full-time position.Start date: 01.09.2026Schedule:Working hours: 8am - 5pm CET, or 11am - 8pm CETFive working days and Two days off; (Sunday is always off and second day off is shifting)In our company you have great opportunity to get:Experience in the international company working with people around the globe.Compensation is $800/ month during the probation period (2 months) Compensation is $900 after passing the probation period +300$ KPIs bonus.Loyalty bonus system for a long term work $200-$400-$500-$800-$900-$1200 after 6-12-18-24-30-36 months accordingly. Training will be provided by the company and the client.20 paid days of vacations, 10 paid days sick leaves per year.Management's attention, support and motivation.Responsibilities:Provide customer support via calls, emails, chatsAnswer general and order-related questionsHandle customer complaints and provide appropriate resolutionsEscalate complex issues to the technical departmentReport to senior management on customers feedback, complaints, quality etc. Perform other related CS tasks.Tech Requirements:laptop with Windows 10 or 11, RAM 6GB, CPU i5, SSD 256GB, headset with microphoneWe are a global company. We empower businesses all over the world through providing remote assistants and outsourced teams specialized in customer support, tech support, back office activities, and agile sales and marketing support.We respect the individuality and culture of each member of our large team, and appreciate the contribution of each employee to support our Customers.We will be glad to welcome you to our team. Grow your career with us!