Requirements
Fluent German C1 and B2 English level required. Candidates must have a laptop with Windows 10 or 11, RAM 6GB, CPU i5, SSD 256GB, and a headset with a microphone. Experience in customer support via calls, emails, and chats is necessary.
Description
Join our fast-growing company as a Senior German speaking Customer Support RepresentativeFluent German C1 and B2 English level.It is a freelance, remote and full-time position.Schedule:Working hours: 8am - 5pm CET, or 11am - 8pm CETFive working days and Two days off; (Sunday is always off and second day off is shifting)In our company you have great opportunity to get:Experience in the international company working with people around the globe.The compensation is up to $1800/monthTraining will be provided by the company and the client.20 paid days of vacations, 10 paid days sick leaves per year.Management's attention, support and motivation.Responsibilities:Provide customer support via calls, emails, chatsAnswer general and order-related questionsHandle customer complaints and provide appropriate resolutionsEscalate complex issues to the technical departmentReport to senior management on customers feedback, complaints, quality etc.Perform other related CS tasks.Tech Requirements:laptop with Windows 10 or 11, RAM 6GB, CPU i5, SSD 256GB, headset with microphoneWe are a global company. We empower businesses all over the world through providing remote assistants and outsourced teams specialized in customer support, tech support, back office activities, and agile sales and marketing support.We respect the individuality and culture of each member of our large team, and appreciate the contribution of each employee to support our Customers.We will be glad to welcome you to our team. Grow your career with us!