Description
Job description / Role
Job Type
Full Time
Job Location
Dubai, UAE
Nationality
Any Nationality
Salary
Not Specified
Gender
Not Specified
Arabic Fluency
Not Specified
Job Function
Engineering - Mechanical & Aeronautical
Company Industry
Retail
About Al-Futtaim Group
Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions: automotive, financial services, real estate, retail, and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia, and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.
By upholding our values of respect, excellence, collaboration, and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day.
Overview of the Role
Join Al-Futtaim Automotive as a Warranty Executive and play a vital role in supporting Toyota and Lexus aftersales operations across the UAE.
In this role, you will ensure warranty claims are processed accurately and efficiently, while maintaining compliance with manufacturer policies and procedures. You will work closely with service centers, warranty teams, and key stakeholders to maximize warranty recoveries, improve process quality, and support vehicle safety initiatives across the network.
What You Will Do
Review, adjudicate, and authorize warranty repairs and warranty claims submitted by Toyota and Lexus service centers
Ensure warranty submissions meet manufacturer requirements to maximize recoveries and minimize claim rejections
Monitor warranty claim quality, accuracy, and processing timelines
Conduct warranty audits and coaching visits across the dealer network to ensure compliance with established policies and procedures
Develop and monitor action plans to address areas of non-compliance and improve overall warranty performance
Support the launch and monitoring of Safety Recall Campaigns, Special Service Campaigns, and Customer Satisfaction Campaigns
Coordinate parts recovery activities and maintain communication with manufacturers regarding returned parts
Maintain warranty performance dashboards and provide regular KPI reporting
Collaborate with technical teams and aftersales stakeholders to identify quality concerns and process improvement opportunities
Required Skills to Be Successful
Strong analytical and problem-solving abilities
Excellent attention to detail and accuracy
Good understanding of automotive warranty processes and dealership operations
Strong auditing, compliance, and reporting skills
Effective communication and stakeholder management capabilities
Ability to interpret technical and warranty-related information
Strong planning, organization, and follow-up skills
Proficiency in Microsoft Office and ERP systems such as SAP
About the Team
You will be part of the Toyota & Lexus Warranty Department within Al-Futtaim Automotive's Distributor Operations team. Working closely with aftersales, technical, and dealership teams across the UAE, you will contribute to maintaining the quality, compliance, and efficiency standards associated with two of the world's most trusted automotive brands.
What Equips You for the Role
Diploma or degree in Mechanical or Automotive Engineering
Minimum 5 years of automotive industry experience
3–5 years of experience in a Warranty Administrator or warranty-related role
Strong knowledge of automotive warranty policies and procedures
Experience with dealer management systems and SAP
Strong communication, presentation, and stakeholder management skills
Ability to work independently while managing multiple priorities
About Al-Futtaim Automotive
A major division of the UAE-based Al-Futtaim Group of companies, Al-Futtaim Automotive is an industry leader with presence in 10 countries across the Middle East, Asia, and Africa.
Our core business activities at Al-Futtaim Automotive include distribution, manufacturing, leasing, and aftersales, and we are firmly established as the regional representative of some of the world’s most iconic automotive brands: Toyota, Lexus, Honda, Jeep, Chrysler, Dodge, Volvo, and RAM.
We are driven by a customer-centric approach, constantly pushing the boundaries on innovation, quality standards, and value-added service across our vast universe of customers - right from motoring enthusiasts to fleet operators to contractors. Our mission is to become the leader in custom-made mobility solutions by delivering nothing less than world-class omni-channel experiences.
We channel our local expertise and global trust to deliver one of the most comprehensive portfolios of mobility products and solutions, from passenger cars to SUVs, electric vehicles to high-performance motorbikes, commercial vehicles to industrial & construction equipment.
What keeps the company moving forward is a 9000-member strong team, with inspiring possibilities for growth, throughout the career path. This is Al-Futtaim Automotive and we empower talent to move forward.
About the Company
Established in the 1930's, the Al-Futtaim Group initially operated as a trading enterprise. Rapid development throughout the 1940's and 50's saw it establish itself regionally as an integrated commercial, industrial and services organisation, positioning itself one of the leading business houses in the lower Gulf region. Today, it operates collectively over 40 companies bearing the Al-Futtaim name, dominates many market segments in the UAE, and has expanded its sphere of operation to include Bahrain, Kuwait, Qatar, Oman and Egypt.
The Group comprises a diverse range of strategically positioned operating subsidiaries and associate companies, structured to give the Al-Futtaim Group the flexibility and versatility to keep ahead of local competition while keeping pace with the ever-evolving global business scenario. The Groups continued investment in world-class systems technology is clear evidence of its commitment to maintain leading edge performance and service delivery.
The success of the Al-Futtaim Group can be attributed to a business approach that combines the ability to change with the traditional values of integrity, service and social responsibility that define its core business philosophy. This, linked with the Groups belief in decentralisation, gives the heads of the operating companies a high degree of functional autonomy and authority, providing the Group with essential flexibility, and individual employees a clearly defined work culture and sense of responsibility.
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