Requirements
Key RequirementsProven experience in Operations Management / Operations Leadership in a managerial or director-level position.Strong leadership and people-management skills with experience managing multiple departments and managers.Excellent decision-making, problem-solving, negotiation, and communication skills.Strong ability to manage cross-functional teams and stakeholders.Strong understanding of KPIs, performance management, operational processes, and continuous improvement.Ability to work effectively under pressure and manage multiple priorities.Strong business acumen with a results-driven mindset.⭐ Preferred ExperienceStrong preference will be given to candidates with proven experience in the Saudi market, particularly within the Education & Training sector, with a solid understanding of Saudi market dynamics, customer behavior, and business requirements.Key CompetenciesLeadership & Management | Strategic Thinking | Decision-Making | Stakeholder Management | Negotiation | Communication | Performance Management | KPI Management | Process Improvement | Cross-Functional Management | Problem Solving | Meeting ManagementWhat Success Looks LikeImproved operational efficiency and productivity.Achievement of departmental and organizational KPIs.Stronger cross-functional collaboration.Improved Customer Journey & Customer Experience.Effective performance management of department managers.Successful implementation of operational improvement initiatives.Translation of strategic objectives into measurable business results.
Description
Job Description???? We’re Hiring | Operations DirectorAyed Academy for Training & Consulting is looking for an experienced and results-driven Operations Director to lead the overall operational function, drive cross-functional alignment, enhance organizational performance, and support sustainable business growth.Key ResponsibilitiesLead and monitor the performance of operational departments and ensure achievement of departmental targets.Oversee key functions including Sales, Customer Service, Digital Marketing, Website, IT, and Data Analytics.Drive cross-functional collaboration and improve the overall Customer Journey & Customer Experience.Establish, review, and monitor operational procedures, workflows, and improvement plans.Monitor operational KPIs, reports, and performance indicators and implement corrective actions when required.Lead and support department managers to improve efficiency, productivity, and accountability.Identify operational gaps and implement practical solutions to improve processes and business performance.Ensure effective execution of company strategies and translate strategic objectives into measurable operational results.