US Military and Veteran Senior Data Center Support Services Technicican

🏢 Oracle
📍 Ashburn, United StatesFull-timeOn-site
📅 Posted: 1mo ago🔄 Updated: 1mo ago
CV%
✨ AI Summary
This role involves providing senior-level data center support services, focusing on break/fix, hardware maintenance, and network configuration. The technician will monitor and assign work in ticketing systems, mentor junior technicians, and implement technical solutions. Key responsibilities include troubleshooting hardware and network issues, ensuring adherence to safety and compliance procedures, and collaborating with technical and non-technical teams. The position requires a strong understanding of server/storage/network hardware, IT infrastructure concepts, and problem-solving skills. Requirements include 3-5 years of relevant experience, with a preference for client-facing roles in data centers or related fields. An Associate's degree in Computer Science, IT, or Data Center Operations is preferred, or equivalent experience. Candidates must possess excellent communication and organizational skills, be able to work flexible hours including nights and weekends, and be capable of physical tasks such as lifting and climbing. Experience with cloud environments and industry certifications are advantageous.
Required Skills
Engineering, Construction & Trades
○MEP Systems○Troubleshooting
Soft Skills & Professional Competencies
○Time Management○Organization○Collaboration○Communication○Leadership○Teamwork○Resilience○Continuous Learning
Other
○dependability○trustworthiness○work independently○work as part of a team○lifting up to 50 lbs○climb a 9 ft ladder○IT Hardware Concepts○RAID○Unix○CLI○stand for extended periods○walk for extended periods○work 10-12 hour shifts○technical liaison○reliability risks○availability risks○MOP adherence○data center change control○security procedures○fix and repair techniques○problem identification○issue escalation○process creation
Information Technology
○Linux○Incident Management○Incident Response○IT Infrastructure○NIST○Quality Assurance
Productivity & Workplace Tools
○Computer Skills
Operations, Logistics & Supply Chain
○SOPs○Vendor Management
Business, Sales & Management
○SAFe○Market Research○Process Improvement
Nice to have:
Information Technology
○Ticketing Systems○Laravel
Other
○client experience○cloud environment experience
🎁 Benefits & Perks
Medical, dental, and vision insurance, expert medical opinion, short term and long term disability, life insurance and AD&D, supplemental life insurance, health care and dependent care Flexible Spending Accounts, pre-tax commuter and parking benefits, 401(k) Savings and Investment Plan with company match, paid time off (13-18 days annually), 11 paid holidays, paid sick leave (72 hours annually), paid parental leave, adoption assistance, Employee Stock Purchase Plan, financial planning and group legal, voluntary benefits (auto, homeowner and pet insurance).
Requirements
Requires 3-5 years of experience in client-facing customer support, data center operations, or related IT fields. Must have knowledge of server, storage, and network hardware systems. Strong communication, time management, and organizational skills are essential. Ability to lift up to 50 lbs and climb ladders is required. Experience with IT infrastructure troubleshooting, Linux/Unix, and CLI is necessary. Experience with ticketing systems and cloud environments is a plus.
Description

Identifies opportunities for others to replace or upgrade server components. Validates cabling, checking network environment build and connectivity is established. Monitors and assigns work in ticketing environment, mentoring less experienced technicians or implementing technical solutions. Trains advance fix and repair techniques that align with corporate objectives and adheres to standard operating procedures (SOPs) and method of procedures (MOPs) for operational Data Center Change Control processes. Acts as a technical liaison for technical and non-technical teams, providing subject matter expertise to identify and resolve resiliency, reliability, and availability risks.

Requirements:

  • Knowledge of server/storage/network hardware systems and components.
  • Excellent time management skills.
  • Detail-oriented with excellent organizational skills.
  • Be a good team player.
  • Strong interest in learning new DC concepts and technology.
  • Dependable and trustworthy.
  • Able to work alone and as part of a team
  • Must be able to lift up to 50 lbs. 
  • Able to climb a 9 ft ladder.
  • Strong verbal and written communication skills.
  • Shift schedule that rotates.  Includes nights,  weekends and holidays.
  • IT Hardware Concepts knowledge (RAID, Linux/Unix, CLI, etc.)
  • Good computer skills
  • Able to stand and walk for extended periods of time
  • Able to work 10-12 hour shifts
  • Any experience with mainstream ticketing systems is a plus
  • Willing to travel as required

  • Client experience is preferred

     

Note: This is a 24/7/365 position on-site and includes day/night shift, weekend and holiday work with occasional travel based on business requirements. This position will also require consent to the processing of biometric data for identity verification and access control.

Minimum Job Qualifications
Education and/or Experience:
5 years of experience in client-facing, direct customer support and service, data center, or related field experience

OR

High School Diploma, General Educational Development, or equivalent AND 4 years of experience in client-facing, direct customer support and service, data center, or related field experience

OR

Associate Degree in Computer Science, Information Technology, Data Center Operations or related field AND 3 years of experience in client-facing, direct customer support and service, data center, or related field experience.


Job Skills:
Same as prior level plus;
Technical Leadership: Demonstrated ability to provide technical leadership and mentoring on complex projects.
Incident Management and Response: Demonstrated ability to respond to and resolve incidents quickly to maintain business continuity.
Cross-Functional/Team Collaboration: Demonstrated ability to collaborate across teams and regions to achieve shared business goals.
IT Infrastructure/Server Trouble Shooting Experience:
3 years of experience in IT infrastructure, data center services, or server administration.

Preferred Job Qualifications
Education and/or Experience:
5 years of experience in client-facing, direct customer support and service, data center, or related field experience

OR

High School Diploma, General Educational Development, or equivalent AND 4 years of experience in client-facing, direct custome

OR

Associate Degree in Computer Science, Information Technology, Data Center Operations or related field AND 3 years of experience in client-facing, direct customer support and service, data center, or related field experience.
Cloud Environment (Hyperscale) Experience :
3 years of experience in hyperscale cloud environments.
Certifications:
Data Center or Cloud Industry Certifications.

 

 

Visa sponsorship is not available for this role. For clarity purposes, this means that Oracle is not in a position now, or in the future, to offer US immigration sponsorship. This includes, but is not limited to, support of H-1B, TN, O-1, or F-1 e.g. EAD, OPT, CPT, I-20, F-1 visa stamp etc.

 

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🎯 Overalli74%
⚡ Skillsi85%
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Ontology Match: 85.0
Matched:✓ Requirements Matching✓ Ontology Skills Mapping
📜 Eligibilityi49%
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Local: 19600%
🏗️ Career Fiti91%
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Seniority: 91.0
📋 Requirementsi67%
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Domain: 67.0
🔥 Motivationi78%
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Title Fit: 78.00