✨ AI Summary
The Network Operations Center Engineer - L1/L2 role involves continuously monitoring enterprise network health, device performance, and link stability using centralized monitoring platforms to detect and resolve anomalies before they cause downtime. The engineer will navigate the Cisco Command Line Interface (CLI) via secure SSH to perform rapid Layer 1–3 troubleshooting, utilize standard diagnostic commands, and manage incident tickets within enterprise ITSM platforms. They will execute governed Standard Operating Procedures (SOPs) to resolve common network faults, escalate complex issues to L3/L4 engineering teams, and collaborate with internal and external teams during critical outages. The role also requires enforcing operational security protocols and maintaining confidentiality regarding network topology and incident data.
Key requirements include a Bachelor's degree in Computer Science, Information Technology, Telecommunications, or a related technical discipline, with 1 to 3 years of hands-on experience in a NOC, SOC, or IT Command Center environment. An active CCNA certification is strictly required. A solid understanding of TCP/IP, VLANs, basic routing protocols, Subnetting, and access control concepts is essential, along with demonstrable experience with enterprise ticketing systems and network monitoring software. Excellent written and verbal English communication skills, the ability to remain calm and analytical during high-pressure incidents, and willingness to work rotating shift schedules are also necessary.
Continuously monitor enterprise network health, device performance, and link stability using centralized monitoring platforms (e.g., SolarWinds, PRTG, Cisco DNA Center) to detect anomalies before they cause downtime.Navigate the Cisco Command Line Interface (CLI) via secure SSH to perform rapid Layer 1–3 troubleshooting. Utilize standard diagnostic commands to pinpoint packet drops, routing loops, or hardware failures.Open, update, and manage i
Requirements
Active CCNA certification is strictly required.
Bachelor’s degree in Computer Science, Information Technology, Telecommunications, or a related technical discipline.
1 to 3 years of hands-on experience in a NOC, SOC, or IT Command Center environment, preferably within enterprise, or telecom sectors.
Solid understanding of TCP/IP, VLANs, basic routing protocols (OSPF, static routing), Subnetting, and access control concepts.
Demonstrable experience with enterprise ticketing systems and network monitoring software (NMS).
Excellent written and verbal English communication skills, with the ability to document technical issues clearly for both technical and non-technical stakeholders.
Ability to remain calm, analytical, and process-driven during high-pressure network incidents.
Willingness to work rotating shift schedules (including nights, weekends, and public holidays) to support a 24/7/365 command center operation.
UAE Driving License will be an advantage
Description
Continuously monitor enterprise network health, device performance, and link stability using centralized monitoring platforms (e.g., SolarWinds, PRTG, Cisco DNA Center) to detect anomalies before they cause downtime.Navigate the Cisco Command Line Interface (CLI) via secure SSH to perform rapid Layer 1–3 troubleshooting. Utilize standard diagnostic commands to pinpoint packet drops, routing loops, or hardware failures.Open, update, and manage incident tickets within enterprise ITSM platforms (e.g., ServiceNow, BMC Remedy). Document exact timestamps, symptoms, and troubleshooting steps with audit-ready accuracy.Execute strictly governed Standard Operating Procedures (SOPs) to resolve common network faults, such as bouncing stuck interfaces, verifying VLAN assignments, and clearing address caches.Seamlessly escalate complex routing or architectural issues to L3/L4 engineering teams. Collaborate closely with internal Security Operations Centers (SOC) and external telecom service providers during critical outages.Enforce stringent operational security protocols, monitor physical port security, and maintain absolute confidentiality regarding network topology and incident data.