Description
Strategy & Roadmap DevelopmentDevelop and execute a forward-looking technology strategy aligned with organizational goals.Lead the development of a multi-year technology roadmap covering infrastructure, applications, data and service delivery.Work with senior leadership and external consultants to define future-state architecture and transformation priorities.Develop and manage technology budget forecasts and ensure project expenditure aligns with governance requirements.IT Department Establishment & TransitionDesign and implement the structure, governance and operating model for the new internal IT department.Lead the transition of outsourced IT services to in-house operations, ensuring service continuity and quality.Build sustainable internal technology capabilities and reduce dependency on external providers.Establish processes for IT service management, performance monitoring, governance and compliance.Technology Transformation & DeliveryLead technology transformation initiatives across infrastructure, cloud, cybersecurity, applications and service delivery.Champion Agile methodologies and iterative delivery across technology projects.Facilitate user-centric solution development and translate business requirements into technology solutions.Manage cross-functional delivery teams, external consultants and technology vendors.Ensure technology projects are delivered in line with agreed scope, timelines, budgets and business priorities.IT Operations & Continuous ImprovementTake ownership of IT operations following the transition to the internal operating model.Ensure technology environments are stable, secure, scalable and high-performing.Establish KPIs and reporting mechanisms to monitor service delivery and operational performance.Drive continuous improvement, innovation and proactive problem-solving across technology operations.Vendor, Procurement & Budget ManagementManage technology vendors, managed service providers and external consultants.Support technology procurement activities, including tender preparation, bidder evaluation and proposal review.Manage project and operational technology budgets in line with organizational governance.Monitor vendor performance, service levels, contractual obligations and delivery quality.Stakeholder Management & ReportingBuild strong relationships with senior stakeholders and business functions.Provide clear project, transformation and operational progress reports to executive management.Communicate technology risks, priorities, performance and investment requirements effectively.Ensure technology initiatives remain aligned with organizational objectives and user needs.