Requirements
Candidates must have 1-2 years of experience in a similar role, preferably in a hotel or hospitality setting. Essential fluency in English is required, with Russian fluency being preferred. Proficiency in hotel management software and excellent communication, organizational, and problem-solving skills are necessary.
Description
Job description / Role
Job Type
Full Time
Job Location
Dubai, UAE
Nationality
Any Nationality
Salary
Not Specified
Gender
Not Specified
Arabic Fluency
Not Specified
Job Function
Customer Service
Company Industry
Travel, Hotel & Tourism
Company description
Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.
Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.
Job description
Manage efficient check-in and check-out processes, including guest information updates and key card issuance.
Handle cashiering duties, foreign exchange transactions, and night audit tasks.
Provide excellent customer service, resolve guest complaints, and liaise with relevant departments for prompt follow-up.
Demonstrate thorough knowledge of hotel rates, packages, and discounts.
Manage safe deposit boxes and assist with information counter, business centre, and other front desk duties as required.
Ensure guest security and adhere to hotel accident prevention policies.
Greet all guests warmly upon arrival and departure, maintaining a hospitable atmosphere.
Report unusual occurrences and review daily logs for outstanding issues or special assignments.
Qualifications
Demonstrate proactivity, good judgement, professionalism and integrity in challenging situations
Russian speaker preferred; fluency in English is essential
Minimum 1-2 years' experience in a similar role, preferably in a hotel or hospitality setting
Excellent communication and interpersonal skills, with the ability to interact effectively with guests from diverse backgrounds
Proficiency in hotel management software and computer systems
Strong organisational skills and ability to multitask in a fast-paced environment
Flexibility to work various shifts, including evenings, weekends, and holidays
Knowledge of local attractions, restaurants, and services to assist guests with inquiries
Ability to handle cash and process various forms of payment accurately
Excellent problem-solving skills and ability to remain calm under pressure
Commitment to providing exceptional customer service and creating a welcoming atmosphere for guests
Basic understanding of security protocols and emergency procedures
Ability to stand for extended periods and assist with light lifting or carrying of guest luggage when required
Professional appearance and adherence to grooming standards
Willingness to work collaboratively in a team environment and support colleagues as needed
Additional information
Your team and working environment:
In 1-2 sentences, introduce the team, property or office environment in a way that reflects the culture.
Note: Customization may be included for any specific local or legislative requirements, such as work permits.
Our commitment to diversity & inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
About the Company
A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.
We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.
From luxury to economy and in every corner of the globe, AccorHotels' more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.
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