Receptionist

Required Skills

The ideal candidate will have a high school diploma or equivalent, with a preference for additional certification in customer service. A minimum of 1-2 years of experience in a customer-facing role, preferably within the automotive industry, is required. Proficiency in appointment management systems, customer management software, and strong verbal and written communication skills focused on customer service are essential.

Job description / Role Job Type Full Time Job Location Dubai, UAE Nationality Any Nationality Salary Not Specified Gender Not Specified Arabic Fluency Not Specified Job Function Customer Service Company Industry Retail Overview of the role: The aftersales receptionist plays a crucial role in maintaining exceptional customer service and operational efficiency in the service department. The position involves direct customer interaction, effective appointment management, and comprehensive administrative support to ensure a seamless customer journey from arrival to departure. Success in this role is measured by customer satisfaction scores, accuracy in appointment management, and effective team collaboration to uphold the service standards of the dealership. What you will do: Customer reception & front desk management Greet customers professionally upon arrival at the service center. Direct customers to the appropriate service advisor or department. Handle incoming telephone calls, WhatsApp inquiries, and email communication. Maintain a welcoming and organized reception area at all times. Appointment management Manage service appointments in the system for both walk-in and scheduled visits. Confirm daily bookings with customers and update them on any appointment changes or waiting times. Coordinate with service advisors to prevent overbooking or delays. Ensure accurate appointment segregation and upload details in the designated system. Customer communication Provide customers with service information, estimated waiting times, and necessary paperwork. Assist with vehicle status updates when service advisors are unavailable. Notify customers when their vehicles are ready for delivery through phone inquiries. Administrative & documentation support Prepare and manage service-related documents and appointment sheets. Assist with invoice printing and provide customer copies as required. Maintain logs for customer visits, calls, and vehicle flow. Coordination with service advisors & workshop team Support service advisors with customer queue management and communication of customer concerns. Ensure smooth workflow between reception, workshop, and parts department. Monitor vehicle delivery processes accurately. Customer satisfaction & service quality Ensure high levels of customer service and professionalism. Address basic customer concerns and escalate issues when necessary. Engage in CSV & NPS feedback as part of quality measures. Compliance & process adherence Follow brand and dealership policies for customer handling and documentation. Maintain confidentiality and accuracy of customer data. Adhere to attendance and punctuality requirements. Additional support duties Assist in organizing the reception area for audits or special campaigns. Support service advisors during busy hours to reduce customer wait time. Help with promotional materials, service reminders, and customer notifications. Required skills to be successful: Excellent customer service and interpersonal skills. Proficiency in using customer relationship management (CRM) software. Strong organizational skills with attention to detail. Ability to multitask and prioritize in a fast-paced environment. What qualifies you for the role: High school diploma or equivalent; additional certification in customer service is a plus. 1-2 years of experience in a customer-facing role, preferably in the automotive industry. Proficient with appointment management systems and customer management software. Strong verbal and written communication skills with a focus on customer service. About the Company Established in the 1930's, the Al-Futtaim Group initially operated as a trading enterprise. Rapid development throughout the 1940's and 50's saw it establish itself regionally as an integrated commercial, industrial and services organisation, positioning itself one of the leading business houses in the lower Gulf region. Today, it operates collectively over 40 companies bearing the Al-Futtaim name, dominates many market segments in the UAE, and has expanded its sphere of operation to include Bahrain, Kuwait, Qatar, Oman and Egypt. The Group comprises a diverse range of strategically positioned operating subsidiaries and associate companies, structured to give the Al-Futtaim Group the flexibility and versatility to keep ahead of local competition while keeping pace with the ever-evolving global business scenario. The Groups continued investment in world-class systems technology is clear evidence of its commitment to maintain leading edge performance and service delivery. The success of the Al-Futtaim Group can be attributed to a business approach that combines the ability to change with the traditional values of integrity, service and social responsibility that define its core business philosophy. This, linked with the Groups belief in decentralisation, gives the heads of the operating companies a high degree of functional autonomy and authority, providing the Group with essential flexibility, and individual employees a clearly defined work culture and sense of responsibility. Apply Now