✨ AI Summary
The Configuration Support Analyst configures solution-related service requests and supports application maintenance within the Support Services organization. Responsibilities include gathering requirements, configuring applications, validating changes through workflow testing, and providing Level 2 customer support for technical and functional issues. The role emphasizes change management procedures, collaboration with stakeholders, and delivering guidance on configuration standards across supported applications. Requires 2-4 years of relevant experience, an associate or bachelor’s degree (or equivalent technical training), and US citizenship with the ability to obtain government security clearance. Positions are on-site in Orlando, FL; Kansas City, MO; or Nashville, TN, with competitive salary and comprehensive benefits.
🎁 Benefits & Perks
Medical, dental, and vision insurance; short and long-term disability; life and AD&D insurance; flexible spending accounts; 401(k) with company match; paid time off; holidays; paid sick leave; parental leave; adoption assistance; employee stock purchase plan; financial planning and group legal; voluntary benefits.
Requirements
The role requires 2-4 years of client-facing or customer support experience and 2 years of supporting software applications. Education: an Associate’s or Bachelor’s degree or relevant technical training is preferred. Strong analytical, prioritization, and problem-solving abilities are required. Preferred experience includes clinical or healthcare IT environments and familiarity with SQL. US citizenship is required due to client contracts, and the position requires work on-site in Orlando, FL; Kansas City, MO; or Nashville, TN; with the ability to obtain government security clearance.
Description
U.S. citizenship required due to client contracts. Position must be performed on U.S. soil. Ability to obtain the appropriate government security clearance is required.
Must be based in one of the following locations:
- Orlando, FL
- Kansas City, MO
- Nashville, TN
Position Summary
The Configuration Support Analyst configures solution-related service requests and supports application maintenance within the Support Services organization. The role is responsible for requirements gathering, system configuration, workflow validation, execution of change management processes, and consultation on solution build standards across supported applications.
Duties and Responsibilities
- Provide Level 2 customer support for technical and functional issues via phone and electronic channels
- Conduct scope assessment, gather requirements, and configure application solutions
- Execute change management procedures and validate configuration accuracy through workflow testing
- Troubleshoot software defects, for ongoing support activities post-implementation
- Deliver consultation on best practices and configuration standards across solutions
- Collaborate with internal stakeholders and participate in structured service delivery processes
Minimum Qualifications
- Two to four (2–4) years of client-facing or customer support experience
- Two (2) years supporting software applications
- Associate’s degree, bachelor’s degree, or relevant technical training preferred
- Demonstrated prioritization, analytical thinking, and complex problem-solving ability
Preferred Qualifications
- Clinical or healthcare information technology experience, including Cerner or Oracle Health
- Experience with CCL, SQL, or related query languages