✨ AI Summary
The Configuration Support Analyst role within the Support Services organization focuses on configuring solution-related service requests and supporting application maintenance. Responsibilities include gathering requirements, system configuration, workflow validation, executing change management processes, and consulting on solution build standards. The role provides Level 2 customer support for technical and functional issues, troubleshoots software defects, and collaborates with internal stakeholders.
Minimum qualifications include two to four years of client-facing or customer support experience, and two years supporting software applications. An Associate's degree, bachelor's degree, or relevant technical training is preferred, along with demonstrated prioritization, analytical thinking, and complex problem-solving abilities. Preferred qualifications include clinical or healthcare information technology experience, such as with Cerner or Oracle Health, and experience with CCL or SQL query languages.
🎁 Benefits & Perks
Medical, dental, and vision insurance, including expert medical opinion; Short term and long term disability; Life insurance and AD&D; Supplemental life insurance; Health care and dependent care Flexible Spending Accounts; Pre-tax commuter and parking benefits; 401(k) Savings and Investment Plan with company match; Paid time off (Flexible Vacation or Accrued Vacation); 11 paid holidays; Paid sick leave; Paid parental leave; Adoption assistance; Employee Stock Purchase Plan; Financial planning and group legal; Voluntary benefits including auto, homeowner and pet insurance.
Requirements
Requires 2-4 years of client-facing or customer support experience, and 2 years supporting software applications. An Associate's degree, bachelor's degree, or relevant technical training is preferred. Demonstrated prioritization, analytical thinking, and complex problem-solving ability are essential. Clinical or healthcare IT experience, including Cerner or Oracle Health, and experience with CCL or SQL are preferred.
Description
U.S. citizenship required due to client contracts. Position must be performed on U.S. soil. Ability to obtain the appropriate government security clearance is required.
Must be based in one of the following locations:
- Orlando, FL
- Kansas City, MO
- Nashville, TN
Position Summary
The Configuration Support Analyst configures solution-related service requests and supports application maintenance within the Support Services organization. The role is responsible for requirements gathering, system configuration, workflow validation, execution of change management processes, and consultation on solution build standards across supported applications.
Duties and Responsibilities
- Provide Level 2 customer support for technical and functional issues via phone and electronic channels
- Conduct scope assessment, gather requirements, and configure application solutions
- Execute change management procedures and validate configuration accuracy through workflow testing
- Troubleshoot software defects, for ongoing support activities post-implementation
- Deliver consultation on best practices and configuration standards across solutions
- Collaborate with internal stakeholders and participate in structured service delivery processes
Minimum Qualifications
- Two to four (2–4) years of client-facing or customer support experience
- Two (2) years supporting software applications
- Associate’s degree, bachelor’s degree, or relevant technical training preferred
- Demonstrated prioritization, analytical thinking, and complex problem-solving ability
Preferred Qualifications
- Clinical or healthcare information technology experience, including Cerner or Oracle Health
- Experience with CCL, SQL, or related query languages