Description
For A Better YouAt iHerb, we believe that living a healthy and balanced life should be easy and accessible to everyone. As a team member, we'll empower you to live this promise each day as you make a truly global impact in your career.We constantly strive for innovation, while transforming and improving the online shopping experience for our customers. We believe that individually we are incredible, but when we come together, our growth is infinite. In an industry that is constantly evolving, we are on a mission to make an impact on the global market, and the individual and collaborative efforts of our people are paramount to helping us succeed.Whether you work in one of our logistics centers, technology hubs, corporate offices or even from home, your role at iHerb will take you beyond what's expected, turning challenge into change. If you're ready for it, we want you to join our team. Get started now.Job SummaryThe 3PL Region Manager acts as the high-level bridge between iHerb and its external logistics providers across a specific geographic territory, responsible for daily operations and coordination with our partners and internal stakeholders. Heavy operations management experience is required.Job Expectations3PL Operations ManagementOwn day-to-day performance of 3PL partners across assigned regionEnsure SLA/KPI adherence (inbound, fulfillment, inventory accuracy, returns)Partner Management & GovernanceHold 3PL partners accountable through regular performance reviews and metrics trackingAct as primary escalation point for operational issuesMonitor inventory and order processing across iHerb and 3PL partners systems to ensure alignmentCross-functional CoordinationPartner with internal teams (Inventory Planning, Marketing, Engineering, Ops) to align execution with business needsCapacity & Peak PlanningLead labor and space planning with 3PLs to support promotions and peak periodsAudit & ComplianceConduct site audits to ensure safety, process adherence, and inventory controlsLiaise with regulatory bodies as needed for regional operationsContinuous ImprovementIdentify and implement process improvements across systems and operationsThe duties and responsibilities described above may provide only a partial description of this position. Other duties and responsibilities not outlined in this document may be added as necessary or desirable, with or without notice.RequiredKnowledge, Skills and Abilities:Strong communication skills in English (Arabic in Mena)Proven ability to manage cross-functional stakeholders and external partnersAnalytical mindset with ability to interpret data and drive decisionsStrong problem-solving and decision-making skillsAbility to manage multiple priorities in a fast-paced environmentHigh attention to detail with strong operational execution and follow-throughExperience presenting to senior stakeholdersSelf-starter with strong ownership and accountabilityEquipment KnowledgeProficient in the use of Microsoft and Google Suite (Sheets, Doc, Slides, EXCEL, Word, PowerPoint)Experience RequirementsGenerally requires a minimum of seven (7) years of supervisory experience within a multi-shift distribution center. E-Commerce and 3PL management experience is highly desirable.Education RequirementsBachelor's degree in Business Administration, a related discipline or equivalent additional experience requiredPhysical DemandsThe physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. While performing the duties of this job, the Team Member is regularly required to talk and hear. The Team Member is frequently required to stand, walk, climb stairs, use hands and fingers, bend, stoop and reach with hands and arms. Reaching above shoulder heights, below the waist or lifting as required to store materials throughout the work day. The Team Member may occasionally lift or move materials and products up to 25 pounds. Proper lifting techniques required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Work EnvironmentThe noise in the work environment is usually moderate. Other factors are:Hectic, fast-paced with multi-level distractionsCompany uniforms, closed-toed shoes, casual work environmentWarehouse environment, may be required to wear safety equipmentAbility to work extended hours as requiredTravelThe role is based in the UAE to oversee operations in South Dubai as well as a facility outside of Riyadah. Travel is expected between the two sites as needed to support both facilities appropriately.Staffing Agency Submission NoticeiHerb does not accept unsolicited 3rd party (Agency) candidates. If you are an Agency, please send any requests to be considered as a supplier in our Vendor Management System to [HIDDEN TEXT]. Do not contact iHerb employees directly. If requested to work on a role, any Agency candidates would be presented through the internal recruiting organization.About IHerbiHerb is on a mission to make health and wellness accessible to all. We offer Earth's best-curated selection of health and wellness products, at the best possible value, delivered with the most convenient experience.We're the world's largest eCommerce platform dedicated to vitamins, minerals, and supplements, and other health and wellness products. For more than 25 years, we've been making it simple for people all over the world to purchase the highest quality products. From supplements to skincare to grocery items, we ship over 50,000 products, from over 1,800 brands direct to our customers in 180+ countries.Our vision is to become the #1 destination for health and wellness across the world.With a Passion For Wellness And a Mind For Innovative Solutions, IHerb Team Members Share a Vision For a Healthier World That Drives Them Each Day. Our 5 Shared Values Unite Our Global TeamFocus on the Customer Empower Our People Be Entrepreneurial & Pivot Quickly Embrace Diversity & Inclusion Strive for SimplicityIHerb BenefitsAt iHerb, we are dedicated to offering programs designed to help our employees and their families stay healthy, live well, and plan for their financial future. Built on a strong foundation, our programs provide options and upgrades with flexibility, protection, and security in mind. For the comprehensive benefits list, visit www.iHerbBenefits.com. For our international team members, you may be eligible for benefits depending on the country where you are employed. The Talent Acquisition Partner/local HR representative will go over the benefits you are eligible for.iHerb is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. iHerb provides equal employment opportunities to all applicants for employment and prohibits discrimination and harassment.If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!Staffing Agency Submission NoticeiHerb does not accept unsolicited 3rd party (Agency) candidates. If you are an Agency, please send any requests to be considered as a supplier in our Vendor Management System to [HIDDEN TEXT]. Do not contact iHerb employees directly. If requested to work on a role, any Agency candidates would be presented through the internal recruiting organization.iHerb is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. iHerb provides equal employment opportunities to all applicants for employment and prohibits discrimination and harassment.