✨ AI Summary
Exasoft is seeking a Desktop Support Engineer with expertise in Intune, Autopilot, SCCM, and VIP support. The role requires a minimum of 2-3 years of experience providing technical support in a dynamic environment, including executive-level assistance. Responsibilities include diagnosing and troubleshooting desktop systems, printers, and operating issues within large Windows-based environments, with an emphasis on Win 7/8 and Office 365. The engineer will also support video conferencing units and utilize remote support technologies. Proficiency in MS Office (Windows and Mac) and basic networking knowledge are essential. Key technical skills required are Active Directory, Autopilot, MS Intune, SCCM, Office 365 troubleshooting, Static IP, DHCP, Event Viewer, Login scripts, MSI/EXE, Indexing, VPN, Miracast, Cisco Mini Bar, VLAN, Basic Networking Knowledge, and IT Asset Management with SNOW.
Requirements
Minimum 2-3 years of experience in Desktop Support, providing technical support in a fast-paced environment up to executive management level. Experience supporting large Windows environments (Win 7/8, Office 2010/O365), diagnosing and troubleshooting desktop/printer issues, and supporting video conferencing units. Must have experience with remote support technologies and MS Office (Windows/Mac). Basic knowledge of networking equipment is required. Key technical skills include Active Directory, Autopilot, MS Intune, SCCM, Office 365 troubleshooting, Static IP, DHCP, Event Viewer, Login scripts, MSI/EXE, Indexing, VPN, Miracast, Cisco Mini Bar, VLAN, Basic Networking, and IT Asset Management using ticket tools like SNOW.
Description
Job Description•Minimum 2-3 years experience in DSS, providing technical support in a fast paced and constantly changing environment up to executive management level.•Excellent customer service and communication skills including providing VIP support.•Experience supporting large Windows based environments to desktop level with emphasis on Win 7 OS / office 2010 as well as Win 8 and O365 .•Diagnosing and troubleshooting desktop system, printer and operating problems•Experience supporting large Windows based environments to desktop level with emphasis on Win 7 OS / office 2010 as well as Win 8 and O365.•Support of End User for video conferencing units..•Responds to telephone calls, email, service tickets, and dispatched requests for technical support .•Experience with Remote Support technologies such as Remote Desktop (Microsoft), Apple Remote Desktop, VNC .•MS Office (Windows and Mac) software.•Experience supporting networking equipment with basic knowledge in order to follow direction from an L3 Engineer.•Excellent customer service and communication skills including providing VIP support•Skilled in documenting written troubleshooting steps and instructions .Key Technical Skills RequiredRe-Imaging Laptops and PC.Active Directory, Autopilot & MS Intune.SCCMOffice 365 TroubleshootingStatic IP and DHCPDefault GatewayEvent viewerUse of Login script, MSI & EXEIndexing in Microsoft WindowsTroubleshooting PrintersSplit Tunnel VPN Vs. Full Tunnel VPNMiracast - wirelessly shared multimediaCisco Mini BarVLAN & Basic Networking Knowledge.IT Asset ManagementTicket Tool- SNOWImmediate Joiners Only — Kindly apply only if you are available to join immediately.