✨ AI Summary
Cognizant Consulting is seeking a Field Service Engineer to provide comprehensive technical support for end-users in Dubai, UAE. The role involves daily support for Windows 10, Windows 11, MacOS, and mobile devices, as well as troubleshooting Microsoft 365, Active Directory, printers, MFD devices, and collaboration rooms. The engineer will also address basic network connectivity issues, manage user accounts, and deploy software using tools like JAMF, SCCM, and MECM. A key aspect of the role is to ensure the timely resolution of incidents and maintain high user satisfaction.
Requirements
The Desktop Support Engineer will provide day-to-day technical support for end-users across Windows 10, Windows 11, MacOS, and mobile devices. Responsibilities include troubleshooting Microsoft 365, Active Directory, printers, MFD devices, collaboration rooms, and basic network issues, ensuring timely resolution and user satisfaction.
Description
Job SummaryThe Desktop Support Engineer will provide day to day technical support for end users across Windows 10 Windows 11 laptop desktop MacOS and mobile devices. The role includes support for Microsoft 365 Active Directory printers MFD devices collaboration rooms and basic network related issues. The engineer will ensure timely resolution of incidents maintain user satisfaction and support IT operations in a professional manner.ResponsibilitiesProvide technical support for Windows 10 Windows 11 laptop desktop MacOS and mobile devices.Troubleshoot Microsoft 365 applications user access issues email issues and basic configuration problems.Manage user accounts groups password resets and access requests in Active Directory.Support printer and MFD related incidents including connectivity driver issues and basic device troubleshooting.Assist with device management and software deployment using JAMF SCCM and MECM.Support Zoom and Webex Rooms for meeting room setup basic troubleshooting and user assistance.Troubleshoot basic network issues including connectivity WiFi LAN and VPN related problems.Log track and resolve incidents and service requests within agreed timelines.Coordinate with internal IT teams and vendors for issue resolution when required.Maintain accurate documentation for tickets assets and troubleshooting steps.Required SkillsWindows 10 Windows 11 laptop support desktop support MacOS support mobile device support Microsoft 365 Active Directory printer support MFD support.Good To Have SkillsJAMF SCCM MECM Zoom Rooms Webex Rooms basic networking.