Description
Job description / Role
Job Type
Full Time
Job Location
Dubai, UAE
Nationality
Any Nationality
Salary
Not Specified
Gender
Not Specified
Arabic Fluency
Not Specified
Job Function
Catering, Food Services & Restaurants
Company Industry
Travel, Hotel & Tourism
Company description
Banyan Group is one of the world’s leading independent, multi-branded hospitality groups centered on the purpose-driven mission of stewardship and wellbeing while offering exceptional, design-led experiences.
The group’s diversified portfolio of hotels, resorts, spas, galleries, golf and residences features an ecosystem of 10 global brands, including the award-winning Banyan Tree, Angsana, Cassia, Dhawa and Laguna, and the highly anticipated new brands of Homm, Garrya, Folio, and two new Banyan Tree brand extensions - Escape and Veya.
Established in 2008, with the goal of advancing people development and management excellence, Banyan Tree Management Academy has nurtured over 10,000 associates across 23 countries. The group is recognised for its commitment to environmental protection and community development through its Banyan Tree Global Foundation. Operating over 70 hotels in 17 countries, it has over 50 new properties in the pipeline.
Banyan Tree Dubai is a lively, island escape where stylish stays, incredible dining, warm hospitality, and recreation create lasting memories. Fronted by 500m of a pristine, private beach with uninterrupted views of the Arabian Gulf and backed by the iconic Ain Dubai. With the ambience of a sleek, relaxed, luxe island getaway, Banyan Tree Dubai boasts 3 chilled outdoor pools, fully-serviced beach, award-winning Banyan Tree Spa, a fitness center and 7 dining options.
Job description
Role overview
As a Restaurant General Manager at Banyan Tree Dubai, you are responsible for leading the overall operation of the restaurant, ensuring exceptional guest experiences, commercial performance, and operational excellence.
You are a key ambassador of the Banyan Tree brand, creating memorable dining experiences through outstanding service standards, strong team leadership, and a deep understanding of luxury hospitality. You will inspire and develop your team while ensuring the restaurant consistently delivers on guest expectations, brand standards, and business objectives.
Key responsibilities
Restaurant operations & guest experience
Oversee the daily operations of the restaurant, ensuring smooth, efficient, and high-quality service delivery.
Create a warm, personalised, and memorable dining experience for every guest.
Maintain exceptional service standards aligned with Banyan Tree luxury hospitality expectations.
Conduct regular floor presence and engage with guests to understand their experience and feedback.
Handle guest feedback, complaints, and service recovery with professionalism and a solutions-focused approach.
Ensure restaurant ambience, presentation, cleanliness, and overall guest journey are consistently maintained.
Leadership & team management
Lead, motivate, and develop the restaurant team to deliver exceptional service standards.
Build a culture of teamwork, accountability, and continuous improvement.
Manage recruitment, onboarding, training, coaching, and performance development of team members.
Conduct regular briefings and ensure the team is fully aligned on daily operations, promotions, and guest expectations.
Identify training needs and support ongoing learning and development initiatives.
Promote a positive and engaging working environment.
Financial performance & commercial management
Drive restaurant revenue, profitability, and overall financial performance.
Monitor sales performance, guest spend, and operational costs.
Support menu engineering, promotions, and revenue-generating initiatives.
Manage labour costs, productivity, and resource planning effectively.
Ensure compliance with budgetary objectives and financial targets.
Work closely with the Executive Chef and Food & Beverage leadership team to maximise business opportunities.
Food & beverage standards
Ensure consistent delivery of food and beverage quality in collaboration with culinary teams.
Maintain strong knowledge of menus, ingredients, allergens, and beverage offerings.
Support upselling and suggestive selling initiatives to enhance guest experience and revenue.
Ensure compliance with food safety, hygiene, and HACCP standards.
Review operational procedures and identify opportunities for improvement.
Communication & collaboration
Work closely with Culinary, In Room Dining, Events, Front Office, Concierge, and other hotel departments to ensure seamless guest experiences.
Maintain strong relationships with suppliers and external partners where required.
Participate in operational meetings and contribute to broader Food & Beverage strategies.
Communicate effectively with senior leadership regarding performance, challenges, and opportunities.
Health, safety & compliance
Ensure compliance with all hotel policies, operational standards, and local regulations.
Maintain high standards of cleanliness, hygiene, and workplace safety.
Ensure responsible service of alcohol in accordance with regulations and company policies.
Promote safe working practices across the restaurant team.
Qualifications
Qualifications & experience
Previous experience as a Restaurant Manager, Assistant Restaurant Manager, or Restaurant General Manager within a luxury hotel, resort, or high-end restaurant environment.
Strong knowledge of premium dining operations and luxury guest service standards.
Proven experience managing teams and driving operational performance.
Strong financial acumen with experience managing budgets, costs, and revenue targets.
Experience in pre-opening environments is an advantage.
Excellent command of spoken and written English; additional languages are beneficial.
Competencies
Strong leadership and people management skills
Passion for food, beverage, and guest experiences
Commercially driven with strong business acumen
Excellent communication and interpersonal skills
High attention to detail and service excellence mindset
Ability to inspire and motivate teams
Strong organisational and problem-solving skills
Ability to work effectively under pressure
Professional presence and discretion
Commitment to delivering exceptional luxury hospitality experiences
Additional information
Why join us: At Banyan Tree Dubai, you will be part of a globally recognised luxury hospitality brand committed to exceptional service, sustainability and wellbeing. We provide opportunities for professional growth within an inspiring environment where genuine care for our guests and colleagues is at the heart of everything we do.
About the Company
A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.
We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.
From luxury to economy and in every corner of the globe, AccorHotels' more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.
Apply Now