Requirements
The ideal candidate will have strong leadership skills, a passion for hospitality and creating unforgettable guest experiences. They should be comfortable with numbers, including budgets, KPIs, forecasting, and profitability, and remain calm under pressure. Experience in coaching, mentoring, developing people, and a keen eye for detail in service, cleanliness, stock, and standards are essential. Integrity, honesty, professionalism, and accountability are non-negotiable. Additional strengths include reliability, consistency, a people-person demeanor, the ability to build connections, positive energy, and a team-oriented approach.
Description
Job description / Role
Job Type
Full Time
Job Location
Dubai, UAE
Nationality
Any Nationality
Salary
Not Specified
Gender
Not Specified
Arabic Fluency
Not Specified
Job Function
Catering, Food Services & Restaurants
Company Industry
Travel, Hotel & Tourism
Company description
Founded in 2008 by Serge Trigano and his sons Jérémie and Benjamin (co-founders of Club Med), Mama Shelter is a creator of living spaces and a daily director! These are atypical places, where everyone feels at home, places born of a blend of influences, freedoms, sensations and emotions. Each Mama tells the story of the city in which it is located, and all influences blend together. We offer our guests a joyful atmosphere and exceptional service at an affordable price.
More than just rooms and restaurants, Mama Shelter is a dynamic, a vibe: they are true urban refuges, not only aesthetically pleasing and modern but also popular, welcoming and sexy.
Whatever your role, we're all here to make the customer experience as unforgettable as possible.
Our mission: to bring little moments of happiness to people.
Our growth has enabled us to offer our teams great career paths through internal development and international mobility, and it's not a question of diplomas or years of experience.
Mama Shelter is part of Ennismore, a creative hotel group rooted in cultures and destinations, with a global portfolio of brands. Ennismore is a joint venture with Accor, founded in 2021.
Job description
Bring your passion for leadership, hospitality, and unforgettable dining experiences to Mama Shelter Dubai! As our restaurant general manager, you'll be the driving force behind an exceptional restaurant, inspiring your team, delighting every guest, and ensuring the business thrives. Every service is a show, every guest is family, and every day is an opportunity to create something extraordinary.
The mission
Be the captain of the restaurant: Lead the team with passion, energy, and confidence, creating an environment where both guests and the gang love to be.
Create unforgettable experiences: Ensure every guest leaves happier than when they arrived by delivering warm, genuine, and memorable hospitality.
Lead by example: Be present on the floor, inspire your team through action, and set the standard for service excellence every single day.
Build a rockstar team: Recruit, coach, develop, and motivate your team while creating opportunities for growth and career development.
Master the business: Drive sales, maximise profitability, and manage budgets while keeping a close eye on labour, food costs, and operational efficiency.
Own the guest journey: Handle guest feedback with professionalism, resolve challenges quickly, and turn every concern into a positive experience.
Keep the restaurant running like clockwork: Oversee every aspect of daily operations, ensuring seamless service from opening until the last guest leaves.
Champion quality & safety: Ensure the highest standards of cleanliness, food safety, hygiene, and compliance are maintained throughout the restaurant.
Think commercially: Work closely with the marketing team to create exciting promotions, events, and partnerships that keep guests coming back for more.
Control the details: Manage inventory, supplier relationships, equipment maintenance, and stock levels while reducing waste and improving efficiency.
Protect the Mama vibe: Be the ambassador of Mama Shelter's unique personality, ensuring our culture, values, and playful spirit shine through every guest interaction.
Qualifications
Made for you? Only if…
Leadership comes naturally: You inspire people, build strong teams, and aren't afraid to make decisions.
Hospitality is in your DNA: Creating unforgettable guest experiences is what motivates you every day.
You love the numbers: Budgets, KPIs, forecasting, and profitability don't scare you, they excite you.
You stay calm under pressure: Busy services only bring out your best leadership.
You believe great teams build great businesses: Coaching, mentoring, and developing people is one of your favourite parts of the job.
Details never escape you: Whether it's service, cleanliness, stock, or standards, you notice everything.
Integrity is non-negotiable: You lead with honesty, professionalism, and accountability.
Additional information
Your little extras:
You’re reliable and consistent: When you say you’ll deliver, you always follow through.
You’re a people person: Guests and teammates love your positive, approachable vibe.
You build connections: You take time to know your guests, creating lasting impressions.
You light up the room: Your energy lifts everyone around you, making work a joy.
You’re all about the team: From supporting your colleagues to creating a family-like atmosphere, you make it happen.
If you’re ready to bring your energy, passion, and smile to Mama Shelter Dubai, we’d love to hear from you!
About the Company
A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.
We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.
From luxury to economy and in every corner of the globe, AccorHotels' more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.
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