Description
Job PurposeTo develop and maintain strong working relationships with Dubai Customs, JAFZA authorities, Dubai Trade, shipping lines, port operators, government agencies, and strategic customers while ensuring smooth customs clearance operations, regulatory compliance, and timely resolution of customs-related issues.Key ResponsibilitiesBuild and maintain professional relationships with:Dubai CustomsJAFZA AuthorityDubai TradeDP WorldPort and terminal operatorsShipping linesAirlinesGovernment ministries and approval authoritiesRepresent the company during customs inspections and audits.Resolve customs disputes, shipment holds, and operational issues.Coordinate with customs officials for inspections, examinations, and special approvals.Ensure compliance with all UAE Customs and JAFZA regulations.Keep management informed of regulatory changes affecting import, export, transit, and free zone operations.Support the customs clearance team in resolving complex customs cases.Maintain excellent relationships with key customers requiring customs services.Attend meetings with government authorities and strategic customers.Assist in obtaining permits and approvals from regulatory authorities including:MOHAPDubai MunicipalityOther government entities when applicable.Monitor customs KPIs including:Clearance turnaround timeCustoms penaltiesCustomer complaintsInspection delaysSupervise the inbound and outbound processes insuring the timely submission of all steps.Constantly checking the ERP System to ensure correct reflection of the ongoing transactions.Prepare and present regular reports and analysis to management regarding logistics performanceTrain customs staff on new regulations and procedures.Ensure all customs activities comply with company quality and compliance standards.Responsible for other duties as assigned by the manager