Requirements
The ideal candidate will have a diploma or bachelor's degree in business administration or a related field, along with 1-3 years of experience in a front-desk, customer service, or administrative role. Proficiency in MS Office applications, excellent English communication skills, and strong organizational and multitasking abilities are essential.
Description
Job description / Role
Job Type
Full Time
Job Location
Dubai, UAE
Nationality
Any Nationality
Salary
Not Specified
Gender
Not Specified
Arabic Fluency
Not Specified
Job Function
Administration & Secretarial
Company Industry
Retail
Overview of the role:
The receptionist is the first point of contact for visitors and callers, ensuring smooth communication and efficient front-desk operations. This role is critical in maintaining the company's professional image through excellent customer service and organizational skills. The receptionist supports day-to-day administrative activities, coordinates with internal teams, and contributes to a seamless interaction between the customers and the aftersales division, facilitating a positive customer experience.
What you will do:
Meeting and visitor coordination
Ensure meetings are scheduled effectively.
Assist visitors with access, seating, and refreshments without delays.
Front desk operations
Greet visitors and callers professionally.
Maintain a neat and organized reception area.
Customer service excellence
Obtain positive feedback from visitors and staff.
Resolve issues promptly and courteously.
Communication management
Direct calls and inquiries accurately and efficiently.
Relay messages in a timely manner.
Administrative support
Complete required reports, correspondence, and documentation accurately and submit them on time.
Record and data maintenance
Keep visitor logs, contact lists, and internal records accurate, up-to-date, and confidential.
Support to aftersales operations
Coordinate between reception and the aftersales team to contribute to smooth workflow and customer satisfaction.
Required skills to be successful:
Excellent verbal and written communication skills in English.
Strong customer service orientation and professional demeanor.
Proficient in MS Office applications (Outlook, Word, Excel).
Ability to multitask and manage a busy front-desk environment.
What qualifies you for the role:
Diploma or bachelor's degree in business administration or a related field (preferred).
1-3 years of experience in a front-desk, customer service, or administrative role, ideally within an automotive or service-oriented environment.
Excellent verbal and written communication skills in English. Proficiency in Arabic is an advantage.
Proficient in MS Office applications (Outlook, Word, Excel) with strong organizational and time-management skills.
About the Company
Established in the 1930's, the Al-Futtaim Group initially operated as a trading enterprise. Rapid development throughout the 1940's and 50's saw it establish itself regionally as an integrated commercial, industrial and services organisation, positioning itself one of the leading business houses in the lower Gulf region. Today, it operates collectively over 40 companies bearing the Al-Futtaim name, dominates many market segments in the UAE, and has expanded its sphere of operation to include Bahrain, Kuwait, Qatar, Oman and Egypt.
The Group comprises a diverse range of strategically positioned operating subsidiaries and associate companies, structured to give the Al-Futtaim Group the flexibility and versatility to keep ahead of local competition while keeping pace with the ever-evolving global business scenario. The Groups continued investment in world-class systems technology is clear evidence of its commitment to maintain leading edge performance and service delivery.
The success of the Al-Futtaim Group can be attributed to a business approach that combines the ability to change with the traditional values of integrity, service and social responsibility that define its core business philosophy. This, linked with the Groups belief in decentralisation, gives the heads of the operating companies a high degree of functional autonomy and authority, providing the Group with essential flexibility, and individual employees a clearly defined work culture and sense of responsibility.
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