Requirements
Requires an Engineering bachelor's degree (Mechanical, Electrical, or Power engineering) and a minimum of 3-5 years of experience in the Automotive field. Must possess excellent interpersonal communication, English language proficiency, problem-solving, and negotiation skills.
Description
Job Responsibilities:Determines automotive problems by listening to customers descriptions of symptoms; clarifying descriptions of problems; conducting inspections; taking test drives; checking vehicle maintenance records and examining service schedules.Develops estimates by costing materials, supplies, and labor; calculating customer's payment, including deductibles.Enhances the organization's reputation by achieving and overachieving the targeted CSI (Customer Satisfaction indicator).Maintains customer rapport by explaining estimates and expected return of vehicle; obtaining customer's approval of estimates; obtaining and providing contact telephone numbers; answering questions and concerns.Prepares repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required; obtaining approval signatures.Promote parts & accessories sales by informing customers about different products, vehicle care, and maintenance that can get their vehicles operating more efficiently.Updates job knowledge by participating in educational opportunities; reading manufacturers publications.Verifies warranty and service contract coverage by examining records and papers; explaining provisions and exclusions.Minimum Qualifications:Engineering bachelor's degree (Mechanical, Electrical, Power engineering)Minimum Experience:Minimum 3-5 years of experience in the Automotive field is a must.Job-Specific Skills:Excellent interpersonal communication skillsExcellent command of English LanguageProblem-solving skillsNegotiation skills