✨ AI Summary
The Oracle Functional Support Specialist will act as Tier 1 Customer Support, translating customer requirements into deliverable products and services. This role involves providing guidance and support to application users, ensuring high standards of productivity and efficiency. Responsibilities include application configuration, upgrades, problem analysis and resolution, and escalating complex issues. The specialist will also monitor application functionalities and performance, support troubleshooting of developed applications (Forms, Reports, Interfaces), and track errors to ensure system accuracy. Additionally, they will assist in preparing technical and user manuals, conduct technical workshops, and support the Oracle Administration team in analysis, design, development, implementation, and maintenance.
Requirements
Bachelor Degree of any discipline “Computer Science Degree Is preferred”Certificate / license in Oracle technologies.2-4 years of experience in supporting Oracle modules R12.Excellent Knowledge in all Microsoft applications “Word, Excel, and Power point”Team Player and able to work with different teams to accomplish different assignments.Remarkable Communication Skills.Strong analytical and numerical skills.
Description
Functional expertise in Oracle R12 modules (Supply chain module will be an asset).Act as Tier 1 of Customer Support and translate customer requirements into deliverable products and services.Provide guidance and support for application users to ensure that the service is maintained to the highest possible standard with maximum levels of attainable productivity and efficiency.Provide support for application configuration and upgrades, and problem analysis and resolution for application problems, in conjunction with the users.Escalate the complicated application problems and suggested solutions to the concerned parties Internal & External. Check application functionalities and performance and provide information about how it can be improved.Support and troubleshooting of the existing developed applications (Forms, Reports and Interfaces).Track errors, bugs, and anomalies to ensure that the system runs effectively and accurately with accurate content according to user needsSupport in preparing and writing technical and user manuals whenever neededprepare and deliver technical workshops or training, designed to educate end Users on technology related updates.Assists with analysis, design, development, implementation and maintenance to support Oracle Administration team.