✨ AI Summary
The Help Desk & CAFM Coordinator will manage daily FM Help Desk operations, including receiving, logging, categorizing, assigning, and monitoring maintenance requests. This role is responsible for maintaining accurate work-order information within the CAFM system, coordinating with various stakeholders, and monitoring outstanding work orders for timely completion. The coordinator will also train users on CAFM functionality, monitor compliance with procedures, prepare reports, and analyze service issues for fast and effective resolution.
Requirements
Higher education degree required. Minimum 2 years of experience in Help Desk operations or Customer Service within FM or a related environment. Previous supervisory-level experience and experience using electronic work-management systems are necessary. CAFM experience is strongly preferred. A good understanding of technical and non-technical FM services and strong Microsoft Office skills are essential. Fluency in Arabic and English (spoken and written) is required, with GCC experience being preferred.
Description
Job SummaryThe Help Desk & CAFM Coordinator will coordinate service requests and work orders across a large-scale electromechanical maintenance and Facility Management project, ensuring effective Help Desk operations and accurate use of the CAFM system.Key ResponsibilitiesManage daily FM Help Desk operations.Receive, log, categorize, assign, and monitor maintenance requests.Maintain accurate work-order information within the CAFM system.Coordinate with customers, engineers, supervisors, and technicians.Monitor outstanding work orders and support timely completion.Train users on CAFM functionality and established workflows.Monitor compliance with Help Desk and CAFM procedures.Prepare operational and performance reports.Analyze service issues and support fast and effective resolution.RequirementsHigher education degree.Minimum 2 years experience in Help Desk operations or Customer Service within FM or a related environment.Previous supervisory-level experience.Experience using electronic work-management systems.CAFM experience strongly preferred.Good understanding of technical and non-technical FM services.Strong Microsoft Office skills.Fluent in Arabic and English, spoken and written.GCC experience preferred.