✨ AI Summary
The FM Help Desk Supervisor will manage daily FM Help Desk operations, coordinate service requests, and ensure effective Help Desk operations and accurate use of the CAFM system. Key responsibilities include logging, categorizing, assigning, and monitoring maintenance requests, maintaining work-order information, coordinating with various stakeholders, and preparing operational reports. The role requires a higher education degree, at least 2 years of experience in Help Desk or Customer Service within FM, and previous supervisory experience.
Requirements
Higher education degree and a minimum of 2 years of experience in Help Desk operations or Customer Service within FM or a related environment. Previous supervisory-level experience and experience using electronic work-management systems are required. CAFM experience is strongly preferred, along with a good understanding of technical and non-technical FM services and strong Microsoft Office skills.
Description
Job SummaryThe FM Help Desk Supervisor will coordinate service requests and work orders across a large-scale electromechanical maintenance and Facility Management project, ensuring effective Help Desk operations and accurate use of the CAFM system.Key ResponsibilitiesManage daily FM Help Desk operations.Receive, log, categorize, assign, and monitor maintenance requests.Maintain accurate work-order information within the CAFM system.Coordinate with customers, engineers, supervisors, and technicians.Monitor outstanding work orders and support timely completion.Train users on CAFM functionality and established workflows.Monitor compliance with Help Desk and CAFM procedures.Prepare operational and performance reports.Analyze service issues and support fast and effective resolution.RequirementsHigher education degree.Minimum 2 years experience in Help Desk operations or Customer Service within FM or a related environment.Previous supervisory-level experience.Experience using electronic work-management systems.CAFM experience strongly preferred.Good understanding of technical and non-technical FM services.Strong Microsoft Office skills.Fluent in Arabic and English, spoken and written.GCC experience preferred.