✨ AI Summary
The Teller will provide quality counter-service to customers in Abu Dhabi, handling cash transactions, drafts, transfers, and currency exchanges while maintaining accurate records and adhering to ADIB policies. The role includes cash reconciliation, end-of-day balancing, vault duties, and potential support for Private Banking clients. Candidates should be familiar with UAE banking regulations and demonstrate strong customer service and cross-selling abilities. UAE Nationals are required for this position.
Requirements
Role requires delivering teller services including cash deposits/withdrawals, drafts, telegraphic transfers, standing orders, foreign currency transactions, and related counter services while adhering to policies. Requires knowledge of UAE banking practices and Central Bank regulations; role includes reconciling and balancing cash, vault duties, and potential cross-selling. UAE Nationals only.
Description
Role: Teller
Location: Abu Dhabi
Role Purpose:
Delivering quality teller service to customers via accurate and efficient processing, while projecting ADIB’s professional image in all interpersonal dealings.
Key Accountabilities of the role
- Processing of all teller counter service transactions such as cash deposits & cash withdrawals and other transactions such as drafts, telegraphic-transfers, payment orders, standing orders, foreign currency purchase & sales, cheque deposits etc., in line with operational policies & procedures where centralized telegraphic transfers are involved liaise with Treasury department to obtain best rates for VIP & or high net worth customers in coordination with HOP’s. These responsibilities may also include serving Private Banking customers at separate counters and also processing any other counter service transaction introduced by ADIB from time to time.
- Cross sell or identify and refer product inquiries from prospective customers to Sales staff.
- General reconciliation & control activities: -
- Act as the one of dual custodian for branch vault cash and security stationery.
- Assist HOP as the second custodian for dual control.
- Cash reconciliation & balancing.
- End of day balancing
- General filing
- Ensure proper understanding and processing for all centralized activities as per Branch Operations Centralization Projects.
Specialist Skills / Technical Knowledge Required for this role:
- Knowledge of ADIB’s Retail Banking products & services
- Knowledge of ADIB’s Operational Policies & Procedures
- Knowledge of UAE banking practices, regulations & risks
- General awareness of competitors in the local market
- Thorough knowledge of all the Regulations issued by Central Bank of UAE
- Fair knowledge of service standards
- Knowledge of Cross Sales
- Computer skills.
- This position is for UAE Nationals only