✨ AI Summary
The Application Operations Lead will oversee the daily design and operations of critical applications, ensuring scalability, reliability, and availability. This role involves managing multiple applications, designing operational strategies, developing monitoring and availability dashboards, and providing technical support to development teams. A strong understanding of IAM, PAM, and Cyber rules is crucial, along with experience in Microsoft Active Directory. The lead will champion process automation, writing scripts and using tools like Ansible to improve efficiency and quality. Proficiency in scripting languages such as PowerShell, Visual Basic, JavaScript, Python, C#, HTML, HTML5, and ASP is required.
Candidates must possess a Bachelor of Science in Computer Science, Information Technology, or Engineering, with a minimum of 7 years of experience in large organizations or government entities. Preferred qualifications include ITIL v3+ Foundation certification and experience with OT or Manufacturing environments. Essential skills include continuous improvement, strong communication and presentation abilities, customer orientation, process discipline, analytical and problem-solving skills, and the ability to influence and educate stakeholders. Experience in interfacing with service providers and vendors is also a key requirement.
Requirements
The Application Operations Lead will be responsible for the day-to-day design and operations of critical applications, including health checks, participation in change management, post-change checks, and automation. Key responsibilities include managing multiple applications, designing operational strategies, developing monitoring and availability dashboards, providing technical support, and contributing to documentation. Experience with Microsoft Active Directory, IAM, PAM, and Cyber rules is essential. The role requires proficiency in scripting languages like PowerShell, Python, or C#, and automation tools such as Ansible. A Bachelor's degree in Computer Science, Information Technology, or Engineering is required, with ITIL v3+ Foundation being preferred. A minimum of 7 years of experience in a large company or government entity is necessary.
Description
Job Purpose:Perform the day-to-day design and operations for critical and important applications servicing the organization.Daily App Health Checks.Participate in CAB reviews (Change Management).Post Change Application Check.Automate where possible.Key Responsibilities:• Manage multiple applications used by the organization to ensure scalable, reliable, and available systems.• Design/develop application operations strategy which interacts effectively with application owners and application users.• Design monitoring for in-scope applications.• Understand how IAM, PAM and Cyber rules apply to applications.• Provide technical support and feedback to application and development teams.• Conduct analysis to identify trends in application use.• Develop application availability dashboards to highlight when an application is unavailable.• Supply application uptime statistics for the monthly SLA metric reporting.• Champion creating proper documentation of how applications/software is deployed, how to start the application from a cold start, what services are critical etc.• Experience with Microsoft Active Directory and how it is used to deliver applications to end customers.• Monitor application usage for adoption and improvement.• Work with and build good relationships with internal customers to understand how they are using their applications.• Develops and maintains technology service, technical standards and process documents relating to Application services.• Participate in root cause analysis and subsequent resolution of action items affecting reliability of Application services and reduction of failure rates and downtime of IT/OT services.• Develop & plan maintenance activities for applications.Contribute to the Knowledge System and share knowledge within the first line support team.• Manage ongoing technology delivery to service level agreements from projects to application and business owner.• Recommends cost savings/efficiencies.• Proactive in learning and taking certifications.• Champion process automation, being effective in writing scripts, using automation tools such as Ansible to speed up tasks and increase quality.• Able to write code in any of the following (PowerShell, Visual Basic, JavaScript, Python, C#, HTML, HTML5, ASP).• Develop and enhance system usage efficiency.• Maintaining software and system updates.• Assist with patch planning, deployment and restart of the full system as requiredLearn from outages how to improve processes and application uptime.Education:• Bachelor of Science in Computer Science, Information Technology, Engineering or Related.•Preferred: ITIL v3+ Foundation.Skills & Competencies:• Continuous Improvement• Strong oral, written communication and presentation skills• Service and customer oriented• Process oriented & disciplined• Strong analytical/problem solving skills• Ability to influence & educate• Proven ability to successfully interface with service providers and vendors• Application Development•Application DesignMinimum Experience:• 7+ years experience working in a large company or with a government entity.• Experience with OT and/or Manufacturing a plus.•Experience with Software Development frameworks and methodologies.