✨ AI Summary
This role leads enterprise operations, EOC, and Service Desk activities, managing major incidents and ensuring rapid service restoration. The position oversees Service Desk and Field Support teams, administers ServiceNow ITSM/ITOM, and manages vendors and escalated COTS application support. Key responsibilities include leading operations for Network, Security, Servers, Virtualization, Storage, Backup, and platforms like Oracle OVM and Dell PowerEdge. The role also ensures DR readiness, data protection, capacity planning, and manages security and IAM solutions. Additionally, it involves leading Oracle Apps DBA operations, overseeing Ultimus BPM and KNIME platforms, and managing monitoring and observability solutions. Driving automation, scripting, IaC, and DevSecOps initiatives is also a core part of the job.
Requirements
The ideal candidate will have experience in ITSM/Service Management, Virtualization/Compute, Storage/Backup, Database Administration, Network & Security, Automation/Scripting, Monitoring/Observability, and Enterprise Platforms/COTS. Proficiency in ITSM Service Management, Monitoring Observability, Enterprise Platforms, COTS, Storage Backup, and ServiceNow ITSM is required.
Description
ResponsibilitiesLead Enterprise Operations, EOC & Service Desk activities.Manage Major Incident Management (MIM) and ensure rapid service restoration.Oversee Service Desk and Field Support teams, ensuring SLA and CSAT targets.Administer and govern ServiceNow ITSM/ITOM, CMDB, workflows and automation.Manage vendors and escalated COTS application support.Lead Network, Security, Servers, Virtualization, Storage & Backup operations.Manage platforms including Oracle OVM, Dell PowerEdge and PowerScale/Isilon.Ensure DR readiness, data protection and capacity planning.Manage security and IAM solutions including Ping Federate.Lead Oracle Apps DBA operations for Oracle E-Business Suite.Oversee Ultimus BPM, KNIME and ETL/Data Science platforms.Lead monitoring and observability solutions such as SolarWinds, Datadog and Zabbix.Manage SCCM/Intune for endpoint patching, deployment and compliance.Drive automation, scripting, IaC and DevSecOps initiatives.Required SkillsITSM / Service ManagementVirtualization / ComputeStorage / BackupDatabase AdministrationNetwork & SecurityAutomation / ScriptingMonitoring / ObservabilityEnterprise Platforms / COTS