Description
Job description / Role
Job Type
Full Time
Job Location
Dubai, UAE
Nationality
Any Nationality
Salary
Not Specified
Gender
Not Specified
Arabic Fluency
Not Specified
Job Function
Administration & Secretarial
Company Industry
Travel, Hotel & Tourism
Company description
Banyan Group is one of the world’s leading independent, multi-branded hospitality groups centered on the purpose-driven mission of stewardship and wellbeing while offering exceptional, design-led experiences.
The group’s diversified portfolio of hotels, resorts, spas, galleries, golf and residences features an ecosystem of 10 global brands, including the award-winning Banyan Tree, Angsana, Cassia, Dhawa and Laguna, and the highly anticipated new brands of Homm, Garrya, Folio, and two new Banyan Tree brand extensions - Escape and Veya.
Established in 2008, with the goal of advancing people development and management excellence, Banyan Tree Management Academy has nurtured over 10,000 associates across 23 countries. The group is recognised for its commitment to environmental protection and community development through its Banyan Tree Global Foundation. Operating over 70 hotels in 17 countries, it has over 50 new properties in the pipeline.
Banyan Tree Dubai is a lively, island escape where stylish stays, incredible dining, warm hospitality, and recreation create lasting memories. Fronted by 500m of a pristine, private beach with uninterrupted views of the Arabian Gulf and backed by the iconic Ain Dubai. With the ambience of a sleek, relaxed, luxe island getaway, Banyan Tree Dubai boasts 3 chilled outdoor pools, fully-serviced beach, award-winning Banyan Tree Spa, a fitness center and 7 dining options.
Job description
Role overview
As a Housekeeping Supervisor at Banyan Tree Dubai, you will oversee the daily operations of housekeeping teams to ensure all guest rooms, public areas, and back-of-house spaces meet the highest standards of cleanliness, presentation, and luxury service.
You will lead and support room attendants, conduct inspections, and ensure consistent delivery of an exceptional guest experience aligned with the Banyan Tree brand.
Key responsibilities
Room & public area inspections
Inspect guest rooms, suites, and public areas to ensure they meet luxury brand standards.
Ensure cleanliness, presentation, and amenities are consistently maintained.
Report and follow up on maintenance issues and defects.
Ensure rooms are released on time for guest arrivals.
Team supervision & leadership
Supervise and coordinate room attendants and housekeeping attendants during shifts.
Allocate rooms and tasks efficiently based on operational needs.
Provide on-the-job training, coaching, and support to team members.
Monitor performance, grooming, and adherence to SOPs.
Conduct daily briefings and communicate priorities clearly.
Operational excellence
Ensure daily cleaning schedules and room assignments are completed efficiently.
Monitor productivity and quality standards across assigned sections.
Support deep cleaning schedules and special projects.
Ensure proper handling and usage of cleaning equipment and chemicals.
Guest experience
Respond promptly to guest requests related to housekeeping services.
Ensure special requests (e.g. VIP amenities, preferences, turn-down service) are delivered accurately.
Handle guest feedback professionally and escalate when necessary.
Maintain a discreet and guest-centric approach at all times.
Health, safety & compliance
Ensure compliance with hygiene, safety, and sanitation standards.
Follow proper handling of chemicals and cleaning agents.
Ensure adherence to Lost & Found procedures.
Maintain safe working practices across all housekeeping operations.
Inventory & reporting
Monitor stock levels of linens, cleaning supplies, and guest amenities.
Assist with inventory checks and replenishment requests.
Complete inspection reports, shift handovers, and daily logs accurately.
Qualifications
Qualifications & experience
Minimum 2–3 years’ experience in housekeeping, including supervisory experience in a luxury hotel or resort.
Strong understanding of housekeeping operations and room standards.
Knowledge of cleaning techniques, chemicals, and equipment.
Experience with hotel PMS systems is an advantage.
Good communication skills in English; additional languages are beneficial.
Competencies
Strong leadership and team management skills
High attention to detail and quality standards
Guest-centric mindset
Strong organisational and time management ability
Ability to work under pressure and manage multiple priorities
Excellent communication and interpersonal skills
Problem-solving and decision-making capability
Professionalism and discretion
Additional information
Why join us: At Banyan Tree Dubai, you will be part of a globally recognised luxury hospitality brand committed to exceptional service, sustainability and wellbeing. We provide opportunities for professional growth within an inspiring environment where genuine care for our guests and colleagues is at the heart of everything we do.
About the Company
A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.
We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.
From luxury to economy and in every corner of the globe, AccorHotels' more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.
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