Requirements
The ideal candidate will have a High School Diploma and 2-3 years of experience in customer service. Strong skills in planning, organizing, customer interaction, and management are essential.
Description
Job description / Role
Job Type
Full Time
Job Location
Dubai, UAE
Nationality
Any Nationality
Salary
Not Specified
Gender
Not Specified
Arabic Fluency
Not Specified
Job Function
Customer Service
Company Industry
Retail
Overview of the role:
The Customer Reception Host is responsible for providing excellent support to all customers visiting Al Futtaim Motors. As the first point of contact, the host identifies and satisfies customer needs, ensuring a seamless experience from entry to exit. Success in this role is measured through customer satisfaction scores and effective management of customer complaints. Reporting to the Retail Service Manager, the host plays a crucial role in facilitating the customer journey, coordinating appointments, and promoting the brand's commitment to quality service.
What you will do:
General
Ensure customers receive the world's warmest welcome upon entering the branch to guarantee a 100% performance score.
Establish the reason for customer visits and direct them to the appropriate department to ensure their needs are met and maintain a 100% score in performance indicators.
Direct customers with appointments to the correct Service Advisor, ensuring a smooth transition and professional service.
Ensure all customers receive a warm send off upon exiting the branch to make them feel acknowledged and cared for.
Raise customer complaints and escalate them to the Reception Manager promptly to ensure complete solutions.
Answer incoming phone calls, and schedule or reschedule appointments by coordinating with the Customer Engagement Contact Centre.
Assist in the facilitation of the complete customer journey and manage health and safety issues.
Filter and manage the complaint cycle, and follow up on no-shows.
Manage electronic Vehicle Health Checks (eVHC) effectively.
Required skills to be successful:
Excellent communication and interpersonal skills.
Ability to handle customer complaints and resolve issues effectively.
Strong organizational and multitasking abilities.
Experience in appointment scheduling and customer service coordination.
What qualifies you for the role:
High School Diploma.
2-3 years of experience in customer service.
Strong skills in planning and organizing.
Proficiency in customer interaction and management.
About the Company
Established in the 1930's, the Al-Futtaim Group initially operated as a trading enterprise. Rapid development throughout the 1940's and 50's saw it establish itself regionally as an integrated commercial, industrial and services organisation, positioning itself one of the leading business houses in the lower Gulf region. Today, it operates collectively over 40 companies bearing the Al-Futtaim name, dominates many market segments in the UAE, and has expanded its sphere of operation to include Bahrain, Kuwait, Qatar, Oman and Egypt.
The Group comprises a diverse range of strategically positioned operating subsidiaries and associate companies, structured to give the Al-Futtaim Group the flexibility and versatility to keep ahead of local competition while keeping pace with the ever-evolving global business scenario. The Groups continued investment in world-class systems technology is clear evidence of its commitment to maintain leading edge performance and service delivery.
The success of the Al-Futtaim Group can be attributed to a business approach that combines the ability to change with the traditional values of integrity, service and social responsibility that define its core business philosophy. This, linked with the Groups belief in decentralisation, gives the heads of the operating companies a high degree of functional autonomy and authority, providing the Group with essential flexibility, and individual employees a clearly defined work culture and sense of responsibility.
Apply Now