✨ AI Summary
The Senior Personal Banker - Loan DST is responsible for selling the entire range of personal banking products to potential retail prospects and maintaining strong relationships with existing bank clients. Key responsibilities include achieving monthly sales targets, prospecting through phone calls and face-to-face visits, presenting and selling banking products professionally, and managing client relationships where required. The role also involves ensuring end-to-end customer TAT is met, maintaining strict compliance with bank policies (KYC, FATCA, AML CTF), recording all sales activities in the CRM, and participating in team activities and training.
Requirements
Requires a degree in any discipline with 2 years of sales experience. Must possess strong verbal and written skills, confidence, persistence, and personality, along with basic knowledge of Retail Banking products, service policies, and processes.
Description
Sell entire range of personal banking products to potential retail prospects & to maintain strong relationships with existing clients of the bank.
KEY RESULT AREAS
- Achieve monthly sales targets in the financial year.
- Prospect in targeted segments that require meeting standards in phone calls, and face-to-face visits.
- Present and sell all personal banking products & services to potential customers in an ethical structured & professional manner.
- Relationship manage (where required) a portfolio of approved companies by developing key contacts and relationships.
- Conducting micro marketing activities that include Kiosk activities and other direct marketing activities.
- Handling objections with a view to getting the customer to buy or company to transfer payroll.
- Ensure End-To-End customer TAT is met for all applications submitted with quality adherence as per target guidelines.
- Ensure strict compliance with the Bank’s policy with regards to product, customer KYC, FATCA, AML CTF and third-party channel interactions.
- Record all sales activities in Daily Sales Reports and update CRM/System for leads and contacts.
- Participate in all Team Activities like morning huddles, training and coaching, complete mandatory compliance and fraud trainings, Lean & rewards celebrations.
- Ensure the highest ethics, standards and integrity are followed and immediately escalate any suspected or actual breaches to Senior Management, Governance, as may be required.
KNOWLEDGE, SKILLS AND EXPERIENCE
- Sales profile that require confidence, persistence, personality and strong verbal & written skills
- Basic knowledge of products, service policies and processes of Retail Banking.
- Any discipline with 2 years sales experience