Requirements
RequirementsBachelor’s degree in Computer Science, Information Technology, or a related field.Fresh graduates are welcome to apply; up to 1 year of experience is preferred.Graduates of ITI are highly encouraged to apply.Good understanding of basic IT concepts and troubleshooting.Basic knowledge of Networking, Windows/Linux, Domains, DNS, and Web Hosting is a plus.Good communication and problem-solving skills.Ability to handle customers professionally and patiently.Good command of English, written and spoken.Willingness to learn and develop technical skills.
Description
We are looking for a Customer Support Representative to join our team at a leading hosting company. The ideal candidate should have a basic IT background and a strong interest in web hosting and technical support. ResponsibilitiesRespond to customer inquiries through tickets, email, chat, and other support channels.Troubleshoot basic hosting, domain, email, DNS, and website-related issues.Provide clear and professional solutions to customers.Follow up on customer issues and ensure timely resolution.Escalate advanced technical issues to the appropriate technical team.Document customer issues and solutions accurately.Maintain a high level of customer satisfaction.Preferred SkillsBasic knowledge of cPanel/WHM.Basic Linux knowledge.Understanding of DNS records and domain management.Basic knowledge of FTP, SSL, and Email Hosting.Previous experience in Customer Support or Technical Support is a plus.