Description
Job DescriptionTiered ApproachIn Line With The Commitment To Safeguard Capacity And Support Personnel Already In The Organization, a Majority Of UNDP UNCDF/UNV Vacancies Are Advertised Using a Tiered Application Process WherebyTier 0: UNDP/UNCDF/UNV IP staff holding permanent (PA) and fixed-term (FTA) appointments, whose posts will be abolished, or contracts will be terminated or not renewed during 2026.Tier 1: Other UNDP/UNCDF/UNV staff holding permanent (PA) and fixed-term (FTA) appointmentsTier 2: UNDP/UNCDF/UNV staff holding temporary appointments (TA), personnel on regular PSA contracts, and Expert and Specialist UN VolunteersTier 3 or no tier indicated: All other contract types from UNDP/UNCDF/UNV and other agencies, and other external candidatesPlease make note of the Tier(s) indicated in the vacancy title, if any, and ensure that you satisfy the eligibility to apply.BackgroundUNDP's decades-long partnership with Egypt has fostered a diverse portfolio of support across the economic, social, and environmental sectors. The current strategy builds on this strong foundation, aligning with Egypt Vision 2030 to advance a green, inclusive, and resilient development pathway driven by innovation and collaboration.As a strategic partner, UNDP Egypt plays a central role in accelerating progress toward the SDGs, with three pillars of support: Inclusive Growth and Digital Transformation; Governance, Social Inclusion, and Gender; and Climate and Nature. Drawing on global expertise and grounded in local experience, the Country Office works closely with partners on policy advisory and programmatic support, and bringing stakeholders together across the spectrum including government, private sector, academia and CSOs to address complex challenges and take advantage of opportunities.To remain agile within a rapidly changing development landscape, UNDP Egypt is implementing an organizational change process that aims to transition to a structure and financially viable business model that is more effectively and efficiently able to deliver on evolving national priorities.It Is Guided By Four Core Principles Retaining key capacities while investing in new expertise Strengthening and integrating quality assurance and programme finance Standardization and optimization across the teams / functions Financial sustainability of core structure - with flexibility for expansion / contractionThe ICT team plays a crucial role in the Country Office (CO) as reliance on digital technology and AI continues to increase in all office operations, projects, and programme deliveries.The team drives UNDP's digital transformation efforts in the CO to better enable, leverage and deploy technology solutions that help the CO implement new ways of doing business to work smarter and more efficiently, and ultimately to improve the way it provides value to UNDP partners, stakeholders, and beneficiaries.Under the guidance and direct supervision of the Procurement and ICT Analyst (NOB), the ICT & Procurement Associate provides ICT services, while implementing procurement processes in the management of ICT good, systems and strategies, and provides daily technical support to users of information management tools and technology infrastructure. The ICT & Procurement Associate may supervise and/or lead the support staff if/when delegated by supervisor.The ICT Associate promotes a client-oriented approach particularly in the service of UN Common system partners and agencies. The ICT Associate works in close collaboration with Programme, Operations and projects teams in the CO, UNDP HQ staff, Regional Information Officer (RIO), and the Regional Bureau Information Manager (RBIM) to resolve complex ICT/Procurement related issues.UNDP adopts a portfolio approach to accommodate changing business needs and leverage linkages across interventions to achieve its strategic goals. Therefore, UNDP personnel are expected to work across units, functions, teams, and projects in multidisciplinary teams in order to enhance and enable horizontal collaboration.Duties And Responsibilities Ensure implementation of ICT strategies and introduction/implementation of new technologies:Ensure compliance with corporate information management and technology standards, guidelines, and procedures for the CO technology environment.Participate in development and implementation of Standard Operating Procedures in ICT services. Conduct market research and analysis and provide support in introducing new technology for CO system updating and improvement.Provide advice on and assistance in procurement of new ICT equipment for the CO and projects; and provide technical specifications and information on best options in both local and international markets. Review quotations and bids. Participate in development and implementation of ICT annual plan. Maintain the measures in place for business continuity and disaster recovery processes and procedures. Provide support for the use of ERP functionality for improved business results and improved client services.Provide ICT support for key events. Ensure effective functioning of the CO hardware and software packages and efficient management support of shared ICT infrastructure and common services:Monitor shared network environments and cloud-based resources daily to ensure stable connectivity for all resident UN Agencies.Deploy countermeasures and cybersecurity protocols to protect the data resources of the CO and partner agencies from malicious attacks. Ensure UNDP desktop and network resources are protected from malicious virus attacks and deploy countermeasures in the event of attacks.Maintain an up-to-date inventory of shared ICT assets, managing their lifecycle from procurement to sustainable disposal/recycling.Support effective functioning (installation, operation, and maintenance) of all UNDP hardware equipment and acquisition of hardware supplies.Perform specific technical functions, including changing of hardware electronic components (disks, memories, network wiring, power sources, etc.) and making routine repairs.Maintain an up-to-date inventory and stock of supplies and spare parts in cooperation with the Administration and Procurement Teams. Manage ICT contracts and vendor performance for integrated service delivery:Oversee technical performance against Key Performance Indicators (KPIs) for ICT-related Long-Term Agreements (LTAs) used by the CO and UN partners.Respond to complex technical issues and service interruptions by serving as the primary liaison between the UN and technology service providers.Ensure full compliance with software licensing, hardware warranties, and service-level agreements (SLAs) throughout the contract lifecycle. Ensure strategic sourcing and procurement of ICT goods and services for the CO and UN Agencies:Organize end-to-end procurement processes (RFQ, ITB, RFP) for hardware, software, and technical services such as cloud hosting and cybersecurity for the CO and UN partners.Draft technical specifications and Terms of Reference (TOR) that harmonize requirements across agencies to facilitate joint procurement and leverage economies of scale.Conduct market research to identify innovative Green ICT providers and maintain a specialized vendor roster accessible to the UN Country Team (UNCT).Support technical evaluation committees to ensure technology bids comply with UNDP rules and inter-agency interoperability standards Support digital transformation, AI enablement, and knowledge management:Identify opportunities to digitalize and automate business processes.Provide technical support for ERP systems (e.g., Quantum) to enable data-driven decision-making.Contribute to the development and use of AI tools and digital solutions to enhance efficiency.Promote the use of data analytics for performance monitoring and reporting.Support knowledge sharing, documentation of best practices, and capacity-building activities.Participate in the organization of training for the CO staff on ICT/Procurement issuesContribute to knowledge networks and communities of practice.The incumbent performs other duties within their functional profile as deemed necessary for the efficient functioning of the Office and the OrganizationSupervisory/Managerial Responsibilities: The ICT & Procurement Associate may supervise and/or lead the support staff if/when delegated by supervisor.CompetenciesCore Achieve ResultsLEVEL 2: Scale up solutions and simplifies processes, balances speed and accuracy indoing workThink InnovativelyLEVEL 2: Offer new ideas/open to new approaches, demonstrate systemic/integrated thinkingLearn ContinuouslyLEVEL 2: Go outside comfort zone, learn from others and support their learningAdapt with Agility LEVEL 2: Adapt processes/approaches to new situations, involve others in changeprocessAct with Determination LEVEL 2: Able to persevere and deal with multiple sources of pressure simultaneouslyEngage and PartnerLEVEL 2: Is facilitator/integrator, bring people together, build/maintain coalitions/partnershipsEnable Diversity and InclusionLEVEL 2: Facilitate conversations to bridge differences, considers in decision makingCross-Functional & Technical competencies Thematic AreaNameDefinitionBusiness Management Results-based Management Ability to manage programmes and projects with a focus on improved performance and demonstrable results.Business Management Customer Satisfaction/Client Management Ability to respond timely and appropriately with a sense of urgency, provide consistent solutions, and deliver timely and quality results and/or solutions to fulfil and understand the real customers needs, provide inputs to the development of customer service strategy, look for ways to add value beyond clients immediate requests, Ability to anticipate client's upcoming needs and concerns.Business Management Working with Evidence and Data Ability to inspect, cleanse, transform and model data with the goal of discovering useful information, informing conclusions, and supporting decision-making.Business Management Digital Awareness and Literacy Ability and inclination to rapidly adopt new technologies, either through skillfully grasping their usage or through understanding their impact and empowering others to use them as needed.Information Management and TechnologyIT CustomerSupportAbility to support customers on IT related issues and generate and contribute to continuous improvement processes to deliver a great user experience. Knowledge of ISO 9001 desirable. ITIL certification or similar is desirable.Information Management and Technology Network, Communication, and Infrastructure Management Ability to develop/integrate/operate/manage IT network, communications, Cloud or on-premises infrastructure, and new technologies like IoT. Cisco CCIE CCNP or similar is desirable.Information Management and Technology User Experience and Business Analyst Capacity to translate efficiently user needs into IT requirements around human-centered design.EducationRequired Skills and ExperienceSecondary education is required with formal training in IT systems, business software and/or web-based applications. A university degree (Bachelor's degree) in Information Technology, Information Management, Telecommunications, Computer Science, or an equivalent field will be given due consideration, but it is not a requirement.CIPS level 2 is highly desirable for this position and candidates holding this level at the time of application will have a distinct advantage. If the desired certification is not available at the time of recruitment, it should be obtained within one year of recruitment. Candidates holding a CIPS certification at any level below at the time of application will have a proportionate advantage. Certifications in CCNA, MSCA, MSCE, and/or MCP are an assetExperienceMinimum of 6 years (with high school diploma) or 3 years (with bachelor's degree) of relevant working experience in network administration and operations, web design, providing technical support for hardware/software or Cloud ERP environments, working with telecommunications facilities; and applying knowledge of database applications, web-based management systems and cloud infrastructure solutions.Previous experience providing ICT services, ICT procurement support, or shared services within the UN system or international organizations is desired.Hands‑on experience with ERP systems (e.g. Quantum, Oracle, SAP) and other web‑based ICT or procurement management platforms is desired.Experience supporting ICT infrastructure, networks, cloud/shared environments, cybersecurity monitoring, and ICT asset lifecycle management is desired.Experience supporting RFQ/ITB/RFP processes, drafting technical specifications or TORs, vendor coordination, and support to technical evaluation committees is desired.Possession of valid CIPS Level 2 certification is desired.Possession of valid Cisco (e.g. CCNA) or equivalent ICT certification is desired.Language RequirementsFluency in English and Arabic is required.Equal opportunityAs an equal opportunity employer, UNDP values diversity as an expression of the multiplicity of nations and cultures where we operate and, as such, we encourage qualified applicants from all backgrounds to apply for roles in the organization. Our employment decisions are based on merit and suitability for the role, without discrimination.UNDP is also committed to creating an inclusive workplace where all personnel are empowered to contribute to our mission, are valued, can thrive, and benefit from career opportunities that are open to all.Sexual harassment, exploitation, and abuse of authorityUNDP does not tolerate harassment, sexual harassment, exploitation, discrimination and abuse of authority. All selected candidates, therefore, undergo relevant checks and are expected to adhere to the respective standards and principles.ProbationFor all new UNDP fixed term appointments (FTA), including for staff members being transferred or seconded to UNDP under the Inter-Organization Agreement concerning Transfer, Secondment or Loan of Staff, on an appointment of more than one year, continuation of the appointment beyond the initial 12 months is contingent upon the successful completion of a probationary period.Right to select multiple candidatesUNDP reserves the right to select one or more candidates from this vacancy announcement. We may also retain applications and consider candidates applying to this post for other similar positions with UNDP at the same grade level and with similar job description, experience and educational requirements.Use of AI by candidatesApplicants are invited to read UNDP's guidance for candidates on using AI responsibly in UNDP recruitment and selectionScam alertUNDP does not charge a fee at any stage of its recruitment process. For further information, please see www.undp.org/scam-alert.