Requirements
The Head Hostess will be responsible for the smooth operation of reservations and reception shifts, maximizing revenue opportunities, and exceeding guest expectations. Key responsibilities include developing and motivating the team, managing customer relationships, conducting training, and managing employee schedules to optimize productivity and minimize costs. The role also involves proactive involvement in recruitment, creating organized filing systems, and ensuring consistent performance standards.
Description
Job description / Role
Job Type
Full Time
Job Location
Dubai, UAE
Nationality
Any Nationality
Salary
Not Specified
Gender
Not Specified
Arabic Fluency
Not Specified
Job Function
Administration & Secretarial
Company Industry
Travel, Hotel & Tourism
Company description
SLS Dubai Hotel and Residences is a luxury lifestyle 5-star city hotel which belongs to Ennismore under the wider Accor group umbrella.
Boasting 946 units, with 254 uniquely designed hotel rooms, 321 hotel apartments and 371 branded residences, spread over 75 floors, SLS Dubai is one of the tallest hotels and residences in the region.
A wondrous and striking landmark in Downtown District, designed by the award-winning architects and interior designer Paul Bishop, the SLS Dubai is a unique cabinet of curiosities that never ceases to delight.
Job description
Key roles & responsibilities
Be accountable for the smooth operation of each reservation and reception shift
Maximize revenue opportunities
Consistently exceed guest expectations
Develop a motivated and high performing team, committed to delivering clear goals
Develop a positive, direct and open relationship with all colleagues
Management and ownership of LPM’s customer relationship initiatives
Conduct on the job as well as off the job training for the reception team
Maintain a good presentable composure on the floor at all times
Support delivery of menu implementation timetable
Support timely administration of correspondence
Manage the scheduling of employees in line with varying business levels in order to maximize productivity and minimize payroll costs
Be proactive in highlighting recruitment needs and actively involved in the selection process
Create user-friendly organized filing systems
Develop and agree with the General Manager a calendar of training requirements
Deliver a consistent and effective appraisal process
Identify development needs and opportunities within the department
Ensure all members of the team receive, understand and sign their job description
Be proactive in updating self and colleagues on relevant systems
Deliver departmental standards of performance and presentation
Stimulate change, challenge assumptions and ways of working to move the business forward
Within the department, instill a culture of pride, ownership and desire to exceed expectation
Ensure each shift is reviewed and handovers/briefings are carried out
Liaise with the kitchen and restaurant to enable the delivery of seamless customer service
Performance measurement
Customer service
Customer requests, queries or complaints are investigated and administered within 24 hours
Clear understanding of guest expectations across all members of the department demonstrated by the completion of the skills and standards programme
Develop a competent understanding of food, wine and all menus
Support Manager by being flexible and co-operative in the pursuit of departmental and restaurant goals
Personal attributes
Leadership skills
Excellent reading, writing and oral proficiency in English
Well-presented and professionally groomed at all times
Strong interpersonal skills and able to establish a good rapport with guests
Possess full knowledge of restaurant’s seating/table plan
Computer knowledge (Microsoft Excel, Word, PowerPoint)
Qualifications
Hotel Restaurant Management graduate
Experience
1 year hotel/restaurant experience in F&B
About the Company
A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.
We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.
From luxury to economy and in every corner of the globe, AccorHotels' more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.
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