Requirements
Proven experience in motor claims operations, with a strong understanding of insurance claims processes and regulatory requirements. Demonstrated ability to lead and manage a team. Strong analytical, problem-solving, and communication skills.
Description
Role OverviewAs a Manager - Motor Claims, you will oversee end-to-end operations and processes related to motor vehicle insurance claims. Based at our HQ, you'll work closely with cross-functional teams in a HYBRID environment to deliver seamless claims experiences, optimize efficiency, and drive process excellence within our organization.ResponsibilitiesManage the motor claims team's daily activities to ensure timely and accurate settlement of claims.Oversee claims assessments, investigations, approvals, and payment processes in compliance with regulatory and company guidelines.Monitor claims data and formulate strategies to reduce loss ratios and improve turnaround times.Identify and implement process improvements for claims operations.Coordinate with internal and external stakeholders to resolve complex claim cases and customer queries.Ensure the team's adherence to service standards and performance KPIs.Prepare detailed reports and analytics for management review.Must have requirementsProven experience in motor claims operations, with a strong understanding of insurance claims processes.Demonstrated ability to lead, manage, and motivate a high-performing team in a dynamic environment.Excellent knowledge of regulatory requirements and compliance related to motor claims.Strong analytical, problem-solving, and decision-making skills.Outstanding communication and interpersonal abilities.Nice to have requirementsExperience in claims automation, process digitization, or digital tools implementation.Background in utilizing data analytics and digital platforms to enhance claims management.Familiarity with the latest insurance technology trends and digital transformation.Perks and BenefitsEmployee Stock Ownership Plan (ESOP).Flexible hybrid work arrangements.Opportunities for career growth and professional development.Collaborative, innovative work culture.