✨ AI Summary
The Warranty Controller will ensure strict adherence to manufacturer's warranty policies while administering warranty claims for new vehicles and parts. Responsibilities include examining repair orders, determining warranty coverage, obtaining authorizations, ensuring correct costing and documentation, processing claims, and following up with manufacturers for settlement. The role also involves monitoring campaign completion rates, managing service/recall actions, preparing monthly reports, and performing reconciliations. This position requires a candidate with automotive trade certification or a Diploma in Automobile Engineering/Graduate in Commerce, coupled with relevant experience in warranty administration within the automotive servicing industry.
Requirements
Requires automotive trade certification/vocational training with 5-7 years of warranty administration experience in an automotive servicing industry, OR a Diploma in Automobile Engineering/Graduate in Commerce with 3-5 years of experience in the automotive service industry. Proficiency in Autoline and warranty administration is essential.
Description
To ensure strict adherence to manufacturer's warranty policy & procedures while administering manufacturer's warranty to new vehicles and to use manufacturer warranty for customers benefit and parts warranty for parts used at workshop Examine the repair order sheets to ensure the correctness of the write-up by service advisors and technicians to determine what items are covered under warranty and what can be claimed. Ensure that warranty replacement and/ or add-on-jobs are duly authorized by Quality Controller/ Workshop or Service Manager and are in line with the company's/ manufacturer's warranty replacement and/ or repair policy/ procedureEnsure that appropriate costing has been done and proper documentation & invoice has been raised for the repairs carried out so that there is no dispute or no such costs which are claimable under warranty policy have been left outPrepare a summary for the jobs carried out under the provision of warranty, process the warranty claim and follow up with the manufacturer until the claim is settled. Closes the job card once claim is settledEnsure all requirements of Extended Warranty provided by manufacturer are fulfilled and prior approval is taken before authorizing jobs under such warrantyMonitor Campaign Completion rate on an on-going basis and update Workshop/ Service manager on monthly basis Ensure all the Service/ Recall actions initiated by manufacturer are immediately loaded on Autoline and corresponding parts are ordered by Parts departmentPrepare monthly claim status report on claims lodged, fully or partly settled and claims pending. Also prepares reconciliation statement on receipt of the credit specifies reasons for shortage or excess if any for management to review and take necessary action if requiredEnsure the latest RTS/SLTS are used in Warranty costing and loaded to Autoline Automotive trade certification/ vocational training followed by 5– 7 years of warranty administration type experience in an automotive servicing industry, OrA Diploma in Automobile Engineering/ Graduate in Commerce3 – 5 years experience in automotive service industry