✨ AI Summary
RateHawk is seeking a Service Manager for their B2B partners in Israel. This role involves supporting top clients, handling escalations, monitoring cases in CRM, providing client updates, tracking performance with tools like Tableau and SQL, and acting as a liaison between clients and internal teams. The ideal candidate is fluent in English and Hebrew, quick to learn, empathetic, and capable of managing multiple tasks under stress.
Requirements
What You'll Do: Support Our Top Clients: Be the go-to person for a select group of key partners. Handle escalations and help solve their trickiest issues. Keep an Eye on Things: Monitor ongoing cases in our CRM and make sure nothing gets stuck. Step in early if something needs attention. Stay in Touch: Send regular updates to clients and check in to make sure they’re happy with how things are going. Track Performance: Use tools like Tableau and SQL to monitor service metrics and prepare reports. Be Their Voice: Join client meetings, listen to their needs, and make sure their voice is heard internally. Work as a Team: Collaborate with ops, support, and tech teams to make service even better. What We're Looking For: Language Skills: Advanced level of English and Hebrew – you’ll need to speak and write fluently. Ability to work with tools: Comfortable with data and tools like CRM systems and dashboards. Quick Learner: Ability to grasp new information quickly and focus on results. Multi-Tasker: Capable of juggling multiple tasks and handling stress with ease. Empathetic: A strong sense of empathy is essential. Travel Industry Experience: Experience in travel, concierge agencies, TMCs, DMCs, or tour operators is an advantage! Experience in account or service management (B2B is a plus!)
Description
Join Our Team as a Service Manager at RateHawk!Are you passionate about travel and tech? Do you speak English and Hebrew fluently? We’re looking for a Service Manager to take care of our top B2B partners in Israel. If you love helping people, keeping things running smoothly, and turning clients into long-term fans — we’d love to have you join our fast-growing international travel-tech company! At RateHawk, we pride ourselves on having a fantastic team, a vibrant culture, and plenty of opportunities for growth.