Requirements
University Graduate with strong numbers, selling, and financial market knowledge. Requires at least 3 years of similar experience in another bank, with strong interpersonal skills, cultural sensitivity, relationship management, and networking skills. An extrovert/amiable personality is preferred.
Description
Job Purpose- To provide his portfolio of HNW clients with personalized service so as to develop close relationships, achieve maximum profitable contribution for the client and bank and retain their loyalty and respect.- The jobholder is required to enhance Private Banking sales / revenues and promote the cross selling of bank products to all existing clients.- Job Holder must be able to source new business of Ultra HNW individuals through referrals, marketing activities, and personal contacts.- Financial Advisor must ensure that client are aware of all financial services offered by the banks many departments, TCM, Trade Finance, Mortgage, Corporate Finance etc.- Coach and manage Senior Relationship ManagersKey Result Areas- Optimize the potential value of the client base through the delivery of Private Banking products and services and actively identify new customers- Ability to communicate with HNW clients to structure advise based on client needs- Ability to recognize opportunities to partner with other bank professionals to service client needs and maximize bank revenues.- Maximizing profitability from the Private Banking base whilst countering competition from other providers offering alternative investment / WM opportunities.- Safeguard the bank from potential loss / AML fraud/ and ensure ethical behavior- Safeguard banks reputation by ensuring ethical professional behavior at all times before/during after sales- Enhance market profile and awareness.- Achieve revenue goals, sales & portfolio growth targets across a range of products & services (Investments, Term Deposits, CASA balances, TCM, FX trading, share financing, etc)- Acquire new to bank NHW clients- Maintain a superior customer service experience for clients including pre-empting issues and proactive servicing.- Minimize customer attrition- Maintain proactive client contactOperating Environment, Framework and Boundaries, Working Relationships- Interact with product managers/investment advisory/ line managers/ cross sales mgr / CSO's to constantly provide feedback on competition and customer response to products/services- Coordinate activities with other department in order to maximize conversions from the lead referral process.- Ensure client expectations are constantly met.Problem Solving- Ability to understand customer's financial needs on a one to one basis- Intricate understanding of products pertaining to HNW customers – both internal & external (competitors)- Advanced market knowledge of various investment vehicles / markets / economics.- Accurate projection of sales numbers.- Proactive action on customer feedback /needs- Timely escalation of service issues.Decision Making Authority & Responsibility- Pricing discretion for effective relationship management- Strong responsibility for ethical selling to customers with complete disclosure about the products & services.Knowledge, Skills and Experience- University Graduate- Strong numbers, selling & investments/ Financial Market Knowledge- Strong Interpersonal skills and cultural sensitivity- Relationship Management & Networking skills. Extrovert / Amiable personality- At least, 3 years experience of a similar job with another bank