Requirements
Bachelor's degree in Hospitality Management or related field is preferred. Minimum of 2 years of proven leadership experience in guest relations or a similar role. Exceptional interpersonal and communication skills, strong problem-solving abilities, and excellent organizational and multitasking skills are required. Proficiency in hotel management software, preferably Opera Property Management System, and fluency in English are essential. Knowledge of Arabic or other languages is a plus. Familiarity with the local tourism industry and strong computer skills are also needed.
Description
Company DescriptionReasons to Work at AccorWe are far more than a global leader. We welcome you as you are, and with us you will find a career and a brand that match your personality.We support you in growing and learning every day. We make sure that your work has meaning in your life and that, on your journey with us, you can explore Accor's limitless opportunities.At Accor, you can write every chapter of your own story, and together we can shape the future of hospitality. Discover the life that awaits you at Accor by visiting https://careers.accor.com/.Do what you love, contribute to communities around the worldJob DescriptionWe are seeking an enthusiastic and customer-focused Guest Relations Manager to join our team in the beautiful coastal city of ElGouna, Hurghada, Egypt. As the face of our organization, you will play a crucial role in ensuring exceptional guest experiences and maintaining our reputation for outstanding hospitality.Lead and support all aspects of guest relations, including front desk operations, concierge services, and VIP guest managementDevelop and implement strategies to enhance guest satisfaction and loyaltyAddress guest concerns promptly and effectively, ensuring positive resolutionsCollaborate with various departments to coordinate seamless guest experiencesOversee the check-in and check-out processes, ensuring efficiency and accuracyManage room assignments and special requests for VIP guests and groupsTrain and mentor team members to deliver exceptional customer serviceMonitor and analyze guest feedback to continuously improve service qualityImplement and promote loyalty programs to drive guest retention and revenueCoordinate with local tour operators and attractions to enhance guest experiencesEnsure compliance with all safety and security protocolsManage departmental budgets and resources effectivelyStay updated on local events, attractions, and cultural activities to provide informed recommendations to guestsQualificationsBachelor's degree in Hospitality Management or related field (preferred)Minimum of 2 years of proven leadership experience in guest relations or a similar roleExceptional interpersonal and communication skills, with the ability to interact professionally with guests from diverse backgroundsStrong problem-solving abilities and a proactive approach to guest satisfactionExcellent organizational and multitasking skills, with the ability to prioritize effectively in a fast-paced environmentProficiency in hotel management software, preferably Opera Property Management SystemFluency in English required; knowledge of Arabic or other languages is a plusFamiliarity with the local tourism industry, attractions, and cultural customs in Hurghada and surrounding areasDemonstrated ability to lead, motivate, and develop team membersStrong computer skills, including proficiency in Microsoft Office suiteFlexibility to work varying shifts, including weekends and holidaysPassion for delivering exceptional guest experiences and creating lasting memoriesAbility to remain calm and professional under pressureKnowledge of hospitality industry trends and best practicesAdditional InformationGerman & English languages are a must